What are the responsibilities and job description for the Senior Community Director position at Be a Steward?
Job Description
Job Description
Description : Job Overview :
The Senior Community Director is responsible for managing the day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved and excellent customer service is delivered. The position requires a strong commitment to meeting service needs, fostering a professional atmosphere, and upholding company values.
Key Responsibilities :
Leadership and Team Management
Direct supervision of onsite staff and oversight of either a single property with 500 units or multiple properties with 300 units.
Recruit, hire, train, mentor, and supervise team members to achieve goals and performance standards.
Foster an atmosphere of teamwork, enthusiasm, and professionalism among staff.
Conduct regular training, coaching, and performance reviews, including disciplinary actions when necessary.
Property Operations
Oversee daily activities, including leasing, marketing, maintenance, and construction projects.
Conduct property inspections with maintenance staff to address safety hazards and other issues.
Approve and supervise all work performed by outside contractors.
Ensure timely completion of preventative maintenance tasks across all units and facilities.
Financial Management
Develop and monitor budgets, maintaining a budget control log.
Maximize Net Operating Income (NOI) through effective cost control and revenue generation.
Collect rents and fees, pursue delinquent balances, and process evictions as needed.
Review financial statements and prepare monthly progress reports.
Marketing and Leasing
Create and implement monthly marketing plans to maintain budgeted occupancy levels.
Develop resident retention, marketing, and advertising programs.
Show and lease apartments, completing all necessary applications and documents.
Compliance and Record Keeping
Ensure adherence to the Fair Housing Act and all company policies.
Maintain accurate records in property management software (e.g., OneSite).
Process invoices and ensure timely submission to corporate as per company standards.
Resident Relations
Address resident issues, including neighbor disputes, renewals, and maintenance concerns.
Cultivate positive relationships with residents to foster retention and satisfaction.
The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.
Requirements : Qualifications
Bachelor’s degree in a related field (preferred) or equivalent years of experience.
Minimum of 5-7 years of property management experience.
Proficiency in Yardi or similar property management software.
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