What are the responsibilities and job description for the Senior Community Director position at LURIN Management Services LLC?
Description
Job Overview:
The Senior Community Director is responsible for managing the day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved and excellent customer service is delivered. The position requires a strong commitment to meeting service needs, fostering a professional atmosphere, and upholding company values.
Key Responsibilities:
Leadership and Team Management
- Direct supervision of onsite staff and oversight of either a single property with 500 units or multiple properties with 300 units.
- Recruit, hire, train, mentor, and supervise team members to achieve goals and performance standards.
- Foster an atmosphere of teamwork, enthusiasm, and professionalism among staff.
- Conduct regular training, coaching, and performance reviews, including disciplinary actions when necessary.
Property Operations
- Oversee daily activities, including leasing, marketing, maintenance, and construction projects.
- Conduct property inspections with maintenance staff to address safety hazards and other issues.
- Approve and supervise all work performed by outside contractors.
- Ensure timely completion of preventative maintenance tasks across all units and facilities.
Financial Management
- Develop and monitor budgets, maintaining a budget control log.
- Maximize Net Operating Income (NOI) through effective cost control and revenue generation.
- Collect rents and fees, pursue delinquent balances, and process evictions as needed.
- Review financial statements and prepare monthly progress reports.
Marketing and Leasing
- Create and implement monthly marketing plans to maintain budgeted occupancy levels.
- Develop resident retention, marketing, and advertising programs.
- Show and lease apartments, completing all necessary applications and documents.
Compliance and Record Keeping
- Ensure adherence to the Fair Housing Act and all company policies.
- Maintain accurate records in property management software (e.g., OneSite).
- Process invoices and ensure timely submission to corporate as per company standards.
Resident Relations
- Address resident issues, including neighbor disputes, renewals, and maintenance concerns.
- Cultivate positive relationships with residents to foster retention and satisfaction.
The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.
Requirements
Qualifications
- Bachelor’s degree in a related field (preferred) or equivalent years of experience.
- Minimum of 5-7 years of property management experience.
- Proficiency in Yardi or similar property management software.
- Certified Apartment Manager (CAM) certification (preferred).
Competencies
- Positive, motivating, and team-oriented attitude.
- Ability to thrive in a fast-paced environment.
- High degree of professionalism and confidentiality.
- Detail-oriented with excellent communication and listening skills.
- Strong organizational and prioritization abilities.
