Lead Welcome Desk Representative - be FITNESS

Description

STEP INTO THE BIG LEAGUES 

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day. 

BE FITNESS

With access to a world-class gym, full service spa, certified instructors and a state-of-the-art facility, beFitness is revolutionizing the fitness industry with our dedication to long term success through personal coaching, individual commitment and producing real world results. 

PERKS OF THE JOB 

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return. 

YOUR ROLE IN CREATING GERONIMOMENTS 

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience. 

As the Lead Welcome Desk Representative, you are responsible for overseeing all front desk operations during your assigned shifts and in the absence of management. Your duties include coordinating and executing special administrative projects, serving as the lead representative during evenings and weekends, managing computers, systems, and office equipment, and processing payments including cash, checks, and credit card transactions. 

WHAT YOUR DAY WILL LOOK LIKE 

• Ensure all guests are treated in an efficient and courteous manner and that all standards are being applied.
• Keep employees engaged in current challenges to meet the end goal.
• Make sure packages are put away in the designated spot.
• Help cover shifts as needed.
• Provide advice and suggestions to the Operations Manager as needed.
• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs.
• Conduct inspections of the gym public areas to ensure cleanliness and maintenance standards are met.
• Assist with overseeing inventory and notifying management of any necessary ordering.
• Always maintain a neat and clean professional appearance.
• Ensure all customer satisfaction quality standards are complied with and that policies and procedures are consistently applied.
• Assume the role as the trainer on duty for new hires.
• Ensure all items on the daily shift checklist are completed. Delegate responsibilities to work colleagues as seen fit.
• Accommodate scheduling flexibility as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.

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Requirements

WHAT IT TAKES TO SUCCEED 

Experience and/or Training: The ability to handle cash as well as confidential information. Minimum of one year hospitality experience required.

Technology/Equipment Computer skills including Microsoft Office

MANDATORY REQUIREMENT 

• U.S. Work Authorization (required). 

JOIN A TEAM THAT MAKES AN IMPRESSION 

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.   

Salary : $14 - $17