What are the responsibilities and job description for the Reservation Sales Agent position at Beach Reunion, LLC?
Company Overview
Beach Reunion is a premier beach home management company dedicated to providing exceptional vacation experiences for our guests. With a portfolio of stunning properties, we pride ourselves on our commitment to luxury, comfort, and outstanding customer service. We are looking for a dynamic and enthusiastic Reservationist with strong social media skills to join our team and be the voice of our company to our guests.
Summary
As a Reservationist, you will manage bookings and contribute to our guests' unforgettable experiences. The ideal candidate will thrive in a fast-paced environment and possess excellent communication and organizational skills, along with a strong understanding of social media platforms to enhance our online presence and engagement.
Responsibilities
- Handle incoming phone and email inquiries for reservations, ensuring a high level of customer service.
- Provide detailed information on our beach homes, including availability, rates, and amenities.
- Process bookings and manage cancellations or modifications promptly and efficiently.
- Maintain accurate records of reservations and guest information in our system.
- Collaborate with the property management team to ensure seamless check-ins and check-outs.
- Assist guests with special requests or additional services, such as transportation or event planning.
- Manage and monitor our company's social media accounts, creating engaging content to promote our properties and services.
- Respond to guest inquiries and reviews on social media platforms, maintaining a positive company image.
- Analyze social media metrics and provide insights to improve our online presence and customer engagement.
Qualifications
- Previous experience in hospitality, sales and a similar reservationist role is required.
- Strong knowledge and experience with social media platforms and best practices.
- Exceptional verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and handle high-pressure situations with grace.
- Proficiency in reservation or property management software is a plus.
- A friendly, professional demeanor, with a passion for delivering exceptional service.
- Flexibility to work weekends and some holidays as needed.
Benefits
- Competitive salary
- Bonus system after 90 days
- Vacation days and sick leave
- A supportive and dynamic work environment
If you are enthusiastic about creating memorable vacation experiences for our guests and possess the skills to excel as a Reservation Agent, we invite you to apply today and join our dedicated team at Beach Reunion!
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Morning shift
- No nights
Supplemental Pay:
- Bonus opportunities
- Monthly bonus
- Quarterly bonus
Work Location: In person
Salary : $18 - $20