What are the responsibilities and job description for the Front Desk Agent position at Beach Street Inn & Suites?
Beach Street Inn & Suites is seeking a Full-Time Front Desk Agent. As part of our Front Desk team, you will be the welcoming face of our hotel, ensuring guests have a pleasant check-in experience while managing Front Desk responsibilities. This role is vital in upholding our commitment to exceptional service and maintaining the operational integrity of our hotel.
Responsibilities
- Greet and check in guests promptly and efficiently, ensuring a warm welcome..
- Manage guest inquiries and resolve issues with professionalism and courtesy.
- Maintain accurate records of room availability and reservations.
- Handle phone calls with proper etiquette, providing information about the hotel and local attractions.
- Assist with guest relations to enhance overall satisfaction during their stay.
- Ensure the front desk area is organized, clean, and well-stocked with necessary supplies.
- Collaborate with other hotel staff to ensure seamless operations throughout the day.
Qualifications
- Previous experience in customer service or hospitality roles preferred.
- Familiarity with hotel operations, including front desk procedures and night audits, not required, but a plus.
- Strong communication skills with an emphasis on phone etiquette.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Multilingual abilities are a plus for enhancing guest interactions.
- Proficient in guest relations practices to ensure high levels of satisfaction.
- Knowledge of hospitality management principles is beneficial but not required.
If you're ready to be part of a team that values friendly service and memorable experiences, we invite you to apply for the Front Desk Agent position at Beach Street Inn!
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
Education:
- High school or equivalent (Required)
Experience:
- Hotel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Santa Cruz, CA 95060 (Required)
Work Location: In person
Salary : $17
