What are the responsibilities and job description for the Vacation Rental Guest Service Agent position at BeachWalk Vacations?
BeachWalk Vacations, a 2018/2019/2020/2021 Best In Destin Readers Choice Award Winning company, is seeking a team member to fulfill the duties of the Guest Service Agent. We are a high-end Vacation Rental Company located in Santa Rosa Beach. The position is offered Hourly, Full Time and Part Time positions available. We are happy to offer Paid Time Off (PTO) as well as Health Benefits!
To meet the challenges of our growing business, BeachWalk Vacations is seeking a skilled individual that is highly motivated, punctual, reliable, a team player, and has the availability to work in a fast pace environment. We are looking for a career-minded individual who can add to our company with their knowledge of the 30A and surrounding areas.
- Agents should be proficient on computers and have an eye for detail.
- Being self motivated is the key to success.
- We value our guests, providing exceptional customer service is important.
- Agents should be organized, being able to multitask and prioritize their work.
Do you have communication skills, patience, and problem solving skills?
Candidates should possess great communication skills and be able to effectively listen to guests and communicate clearly in a friendly professional manner in order to maintain the guests happiness.
Patience is key.
Interested candidates may have to deal with unhappy guests. Being patient and polite in a stressful situation will help to defuse the situation and hopefully bring the vacations back on track with the level of customer service we provide.
Candidates must have positive attitudes to succeed and remedy guest complaints or problems.
Our agents will have to troubleshoot a guest issue without actually seeing the problem via phone (ex: trouble shooting internet or TV). Being able to resolve a guest issue over the phone rather than sending a tech is extremely helpful.
Pay: Starting at $18/hour
*Weekend availability is required*
Salary : $18 - $20