Clinical Applications Specialist/Trainer

Job Function/Purpose:

The Clinical Applications Specialist/Trainer (CAS) is the facilitator between the customer, the project installation team and the technical services department. This position facilitates the clinical workflow aspects of the solution provided to the customer and will conduct customer needs assessments, track project status and train the end users. The Clinical Applications Specialist will be responsible for assisting in the pre-sale needs assessment as well as the implementation and training for the on-going use of the solution. The Clinical Application Specialist is expected to cross-train to our Education pillar to conduct Education specific customer needs assessment meetings and implement training to the end user. The Clinical Application Specialist will be accountable to the Director of Clinical Services with secondary accountability to the VP of Sales. The salary range for this role is between $65,000.00 USD and $75,000.00 USD, commensurate on relevant job experience, education, and other factors.

Key Accountabilities:

1. Responsible for any and all System workflow responsibilities on the project
1. Schedule and conduct Needs Meetings
2. Needs Assessment / Programming Documentation
3. Other Documentation as required
2. Responsible for any and all Training responsibilities on the project
1. Develop/Coordinate all Training handouts
2. Develop/Coordinate End User Training Manual
3. Develop/Conduct End User Training Sessions
4. Other Documentation as required
3. Serve as the point of contact for The Technical Services and Project Management team regarding system functionality specific to each project
4. Work with the Project Manager to obtain schedule and milestone dates for the project and work to meet those dates. Demonstrate ability to accomplish assigned tasks on schedule.
5. Send weekly email updates to Operations Project Manager on each project
1. Next steps on projects
2. Pending issues
3. Training / Concerns / Schedules
6. Position yourself as a consultant to both internal and external customers
7. Demonstrate thorough understanding of Beacon/Comtel Communications policies, procedures and guidelines.
8. Overnight travel, as necessary.
9. Demonstrate understanding of projects and focus on continued skill development in all areas.
10. Arrive for work on time, dressed in a professional manner acceptable for the work to be performed.
11. Realizing that customer relations and customer satisfaction is our primary goal, perform in a professional manner demonstrating courtesy and respect to customers.
12. Superior customer service skills to deal with both internal and external customers
13. Must be responsible, self-motivated, self-starter, personable, well-organized
14. Ability to manage multiple tasks simultaneously
15. Proficiency in the use of personal computers including such programs as MS Word, Excel, Visio, Access, PowerPoint and Outlook.
16. Demonstrate effective troubleshooting and problem isolation skills.
17. Ability to think on your feet.
18. Ability to effectively communicate with customers in stressful environments.
19. Exemplify Beacon/Comtel Core Values of Customer Service, Communication, Teamwork and Integrity.

Job Qualifications:

1. 1. Knowledge:
   1. Superior knowledge and understanding of clinical applications such as Nurse Call Systems or education application systems.
   2. Health Care Clinical Application experience a definite plus.
   3. Teaching or Training Experience a definite plus.
2. 2. Skills and Abilities
   1. Demonstrated ability to Train and communicate effectively with multiple types of end-user customers.
   2. Demonstrated ability to communicate effectively in difficult situations with employees with various personalities and emotions.
   3. Must understand implicit instructions and react favorably in all work situations. Must be mentally adaptable and flexible in dealing with a variety of people. Is frequently called upon to handle difficult situations and be held accountable for project outcomes.
   4. Strong team player
   5. Must be able to communicate providing verbal feedback in a professional manner.
3. 3. Education:
   1. High School Diploma or approved equivalent.
4. 4. Experience:
   1. Three years of experience in a health care facility or teaching position is desirable.

Work Environment

1. Work environment can be an office environment, medical facility, educational facility, or a customer site under construction, renovation or warehouse space
2. Job sites will have a variety of environmental factors including but not limited to noise, dust, and temperature changes
3. Employee must have capability to transfer job sites as necessary

Essential Functions

1. Requires prolonged sitting, standing, some bending, stooping and stretching. Requires manual dexterity and eye-hand coordination for data input.
2. Occasionally lifts and carries items weighing up to 20 pounds.
3. Must maintain a clear background check in order to satisfy customer jobsite badging requirements.
4. Must be willing to submit to all vaccinations and screening tests required for customer jobsite badging protocol.
5. Maintain a clear drug and alcohol screening protocol.
6. 20-30% travel requirement, as needed.