What are the responsibilities and job description for the Call Center Operations Associate position at Beacon Hill Staffing Group?
Job Title: Call Center Operations Associate
Beacon Hill Staffing Group is seeking a highly skilled Call Center Operations Associate to join their team on a temporary to hire basis. The ideal candidate will be responsible for providing exceptional customer service through various channels, including phone and email.
In this role, you will work closely with the team to resolve customer inquiries, respond to complaints, and provide solutions to meet customer needs. You will also be responsible for maintaining accurate records of customer interactions and transactions.
The successful candidate will have excellent communication and interpersonal skills, with the ability to work well in a fast-paced environment. They will also have a strong understanding of customer service principles and practices.
This is an exciting opportunity for a motivated individual to join a dynamic team and make a real difference in the lives of customers.
Key Responsibilities:
Beacon Hill Staffing Group is seeking a highly skilled Call Center Operations Associate to join their team on a temporary to hire basis. The ideal candidate will be responsible for providing exceptional customer service through various channels, including phone and email.
In this role, you will work closely with the team to resolve customer inquiries, respond to complaints, and provide solutions to meet customer needs. You will also be responsible for maintaining accurate records of customer interactions and transactions.
The successful candidate will have excellent communication and interpersonal skills, with the ability to work well in a fast-paced environment. They will also have a strong understanding of customer service principles and practices.
This is an exciting opportunity for a motivated individual to join a dynamic team and make a real difference in the lives of customers.
Key Responsibilities:
- Answer inbound calls in a courteous and professional manner
- Respond to customer inquiries and resolve issues in a timely and effective manner
- Maintain accurate records of customer interactions and transactions
- Provide follow-up calls to customers to ensure satisfaction
- Collaborate with the team to achieve customer service goals
