What are the responsibilities and job description for the Call Center Operations Specialist position at Beacon Hill Staffing Group?
We are seeking a skilled Call Center Agent to join our team on a temporary to hire basis. In this role, you will provide exceptional customer service to our clients, handle incoming calls, and resolve customer inquiries in a timely and professional manner.
Responsibilities
* Respond to customer inquiries and resolve issues in a courteous and professional manner
* Sort and enter form updates into consumer database
* Perform clerical duties such as faxing, copying, emailing, and filing
* Maintain accurate records of customer interactions and transactions
Requirements
* High School Diploma or equivalent required
* Prior call center experience preferred
* Sound knowledge of telephone etiquette
* Proficient in MS Office (Word, Excel, Outlook)
* Ability to work in a fast-paced environment and meet productivity standards
Niche Markets
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines, and industries. Our goal is to address ever-changing constituent needs through office locations, specialty practice areas, and service offerings.
Responsibilities
* Respond to customer inquiries and resolve issues in a courteous and professional manner
* Sort and enter form updates into consumer database
* Perform clerical duties such as faxing, copying, emailing, and filing
* Maintain accurate records of customer interactions and transactions
Requirements
* High School Diploma or equivalent required
* Prior call center experience preferred
* Sound knowledge of telephone etiquette
* Proficient in MS Office (Word, Excel, Outlook)
* Ability to work in a fast-paced environment and meet productivity standards
Niche Markets
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines, and industries. Our goal is to address ever-changing constituent needs through office locations, specialty practice areas, and service offerings.
