Client Care Coordinator

We are a leading provider of search, career placement, and flexible staffing solutions. Our mission is to deliver unparalleled service, a commitment to project completion, and success to our clients. We are seeking a dedicated and organized Customer Service Specialist to join our team.

Key Responsibilities

• Train and Support:
• Guide and assist in training new Customer Service Specialists to ensure team success.
• Client Care:
• Assess client needs and collaborate with Family Development Specialists and Case Managers to ensure clients receive the best possible care.
• Program Coordination:
• Work with the Professional Development team to manage classroom capacity and program enrollment.
• Intake & Record Management:
• Assist with intake procedures and ensure the accuracy of electronic health records.
• Client Interaction:
• Manage walk-ins and phone inquiries, providing resources and referrals for available services.
• Scheduling & Communication:
• Schedule client appointments and ensure they are well-prepared for their visits.
• Route calls and assist with administrative tasks such as correspondence preparation and ordering supplies.
• Administrative Support:
• Ensure clients sign in at the front desk, manage incoming/outgoing mail, deliveries, and filing systems.
• File Management & Timekeeping:
• Collect and process timesheets, maintain secure client files, and assist with general office tasks.

Additional Responsibilities

• Set up meeting rooms, manage meeting agendas, and assist with billing or quality improvement tasks.
• Other duties as assigned by the supervisor.