What are the responsibilities and job description for the IT Support- Contact Center position at Beacon Hill?
IT Support - Auto Insurance Company
Long-term contract
Job Description:
We are looking for a Level 1 Tech Support Specialist to join our team. In this role, you will focus on onboarding/offboarding users, providing technical training to non-technical users, managing assets and inventory, and offering laptop/desktop support through ticketing systems.
Key Responsibilities:
- Assist in onboarding and offboarding processes for users.
- Provide technical training to non-technical users.
- Manage assets and inventory efficiently.
- Offer support for laptop and desktop issues through ticketing systems.
Qualifications:
- Previous experience in technical support or a related field.
- Strong communication skills to effectively train non-technical users.
- Exposure in asset and inventory management.
- Experience in providing laptop and desktop support via ticketing systems.
Preferred Skills:
- Knowledge of ticketing systems for efficient support.
- Ability to multitask and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Familiarity with onboarding and offboarding procedures.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future™
