Onboarding Technician - ZM

Top 3-4 Technical Skills

• 2 years in a IT support, onboarding
• Experience onboarding, imaging, and setting up new employee's computers
• Experience with Active Directory, setting up new accounts, adding users to specific groups based on team they're joining

Project Overview:

They need help with onboarding so the current techs are able to service the internal employees with issues better

What is the business challenge they're trying to solve:

Techs are being pulled away from tickets to help with onboarding

What's the impact to the end user:

Tickets responded to in a more timely manner

Non-technical skills:

Employee Value Proposition:

You'll work with cutting-edge UAV technology in an innovative environment that fosters professional growth and impactful contributions to national security. This person will be help in advancing their mission to provide superior, reliable solutions that protect and empower our nation's armed forces.

Screening Questions

Job Description:

Onboarding Technician L2 Position Summary

The Level 2 Onboarding Technician is responsible for efficiently managing and executing IT onboarding tasks to ensure new hires receive their accounts, hardware, and necessary software on time. This role requires strong technical expertise, attention to detail, and the ability to follow standardized processes to deliver a seamless onboarding experience. The technician will work closely with various DBT team members to facilitate account creation, system provisioning, and access management.

Key Responsibilities

User Account and Access Management

* Create and manage user accounts in Active Directory (AD), including group memberships and permissions.

* Set up and configure user profiles based on company standards.

* Ensure proper assignment of secondary applications and web service access.

* Maintain and update documentation related to user access provisioning.

Hardware and Software Provisioning

* Prepare and deploy IT equipment (laptops, desktops, mobile devices, peripherals) for new hires.

* Install and configure software applications per company requirements.

* Ensure hardware is fully functional and meets organizational security standards before delivery.

* Coordinate shipping and delivery logistics, ensuring equipment arrives on time.

Ticket and Time Management

* Manage and prioritize onboarding tickets in the IT service management system (Ivanti).

* Ensure all assigned tasks are completed within the required timeframes.

* Communicate progress, delays, and updates to relevant stakeholders.

* Work collaboratively with DBT team members to resolve technical issues during onboarding.

Process Compliance and Documentation

* Follow standardized processes and best practices for onboarding execution.

* Maintain accurate records of completed onboarding tasks and configurations.

* Identify opportunities for process improvement and provide feedback for optimization.

Required Skills & Qualifications

* Technical Expertise: Strong knowledge of Active Directory user management and group policy.

* Attention to Detail: Ability to accurately follow onboarding procedures and verify setup details.

* Time & Ticket Management: Strong organizational skills to manage multiple onboarding requests efficiently.

* Memorization of Standards & Processes: Ability to learn and apply company specific onboarding protocols.

* Customer Service Orientation: Strong communication skills to assist and support new hires effectively.

* Problem-Solving Skills: Ability to troubleshoot account and access issues quickly.

Preferred Qualifications

* 2 years of experience in IT support, onboarding, or service desk roles.

* Experience with Windows OS, Office 365, VPN setup, and IT asset management.

* Familiarity with ITSM (IT Service Management) ticketing systems.

* Basic networking and security knowledge.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™