What are the responsibilities and job description for the Onboarding Technician position at iSpace, Inc?
Job Details
Title: Onboarding Technician L2 Location: Simi Valley, CA Duration: 6 Months
Position Summary
The Level 2 Onboarding Technician is responsible for efficiently managing and executing IT onboarding tasks to ensure new hires receive their accounts, hardware, and necessary software on time. This role requires strong technical expertise, attention to detail, and the ability to follow standardized processes to deliver a seamless onboarding experience. The technician will work closely with various DBT team members to facilitate account creation, system provisioning, and access management.
Key Responsibilities
User Account and Access Management
Hardware and Software Provisioning
Ticket and Time Management
Required Skills & Qualifications
Preferred Qualifications
Work Environment
Position Summary
The Level 2 Onboarding Technician is responsible for efficiently managing and executing IT onboarding tasks to ensure new hires receive their accounts, hardware, and necessary software on time. This role requires strong technical expertise, attention to detail, and the ability to follow standardized processes to deliver a seamless onboarding experience. The technician will work closely with various DBT team members to facilitate account creation, system provisioning, and access management.
Key Responsibilities
User Account and Access Management
- Create and manage user accounts in Active Directory (AD), including group memberships and permissions.
- Set up and configure user profiles based on company standards.
- Ensure proper assignment of secondary applications and web service access.
- Maintain and update documentation related to user access provisioning.
Hardware and Software Provisioning
- Prepare and deploy IT equipment (laptops, desktops, mobile devices, peripherals) for new hires.
- Install and configure software applications per company requirements.
- Ensure hardware is fully functional and meets organizational security standards before delivery.
- Coordinate shipping and delivery logistics, ensuring equipment arrives on time.
Ticket and Time Management
- Manage and prioritize onboarding tickets in the IT service management system (Ivanti).
- Ensure all assigned tasks are completed within the required timeframes.
- Communicate progress, delays, and updates to relevant stakeholders.
- Work collaboratively with DBT team members to resolve technical issues during onboarding.
- Process Compliance and Documentation
- Follow standardized processes and best practices for onboarding execution.
- Maintain accurate records of completed onboarding tasks and configurations.
- Identify opportunities for process improvement and provide feedback for optimization.
Required Skills & Qualifications
- Technical Expertise: Strong knowledge of Active Directory user management and group policy.
- Attention to Detail: Ability to accurately follow onboarding procedures and verify setup details.
- Time & Ticket Management: Strong organizational skills to manage multiple onboarding requests efficiently.
- Memorization of Standards & Processes: Ability to learn and apply company-specific onboarding protocols.
- Customer Service Orientation: Strong communication skills to assist and support new hires effectively.
- Problem-Solving Skills: Ability to troubleshoot account and access issues quickly.
Preferred Qualifications
- 2 years of experience in IT support, onboarding, or service desk roles.
- Experience with Windows OS, Office 365, VPN setup, and IT asset management.
- Familiarity with ITSM (IT Service Management) ticketing systems.
- Basic networking and security knowledge.
Work Environment
- This is an on-site role in Simi Valley AV-location, Mon Fri 9/80 schedule with every other Friday off.
- May require occasional after-hours support for urgent onboarding cases.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
