Client Technologies Technician

About Beacon Systems, Inc

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

Position: Client Technologies Technician,

Location: Quincy, Florida

Duration: 03 Months (with a possible one (1) year renewal term not to exceed 12 months)

General Experience Expectations:

Typically has three (3) to five (5) years of IT work experience with demonstrated working knowledge of the basic hardware and software products and problem-solving and troubleshooting skills.

Required Qualifications:

• The Department's OIT is seeking an experienced Client Technologies Technician.
• A high school diploma, its equivalent, or two (2) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis, when applicable.
• The Department requires the following experience, skills, and knowledge for this position:

1. Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.;
2. Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows Operating System (OS), Office, Outlook, and Internet Explorer;
3. Experience installing and troubleshooting computer hardware and software, including PCs, printers, and peripherals in both a network and standalone environment; and
4. Possess a valid Driver's License.

NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II Background Check.

Preferred Qualifications:

The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position:

1. Experience solving computer problems over the phone, including troubleshooting PC and peripheral-related problems;
2. Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) protocols;
3. Experience with installing and troubleshooting 3270 emulation software;
4. Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;
5. Experience using imaging software for deploying desktop PCs;
6. Experience providing Voice Over Internet Protocol (VoIP) phone support;
7. Experience providing Virtual Private Network (VPN) client support;
8. Experience working for a criminal justice agency;
9. Knowledge of IT standards in a criminal justice environment;
10. Experience supporting end users in a criminal justice environment; and
11. Ability to work independently and communicate effectively.

Scope Of Work/job Characteristics:

The Client Technologies Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

• Configure and install software for IT user desktops and laptops;
• Install and provide support for mobile devices;
• Install and provide support for the Department and vendor network equipment, including switches, Wireless Access Points (WAP), etc.;
• Install and terminate network cabling;
• Perform Personal Computer (PC) imaging, configuration, and installations for both Department staff and inmate PCs;
• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware;
• Maintain desktop software and hardware;
• Troubleshoot hardware and software for both Department staff and inmate PCs;
• Support the mobile workforce;
• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based local area network (LAN) systems;
• Troubleshoot problems using scripts and checklists as guides;
• Escalate to Tier 3 support when necessary;
• Document problems and resolutions;
• Perform end-user training, if applicable;
• Provide quality customer service;
• Participate in the testing and evaluation of new desktop packages;
• Implement prototypes;
• Provide support for printers and peripherals;
• Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories; and

Compensation

Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.

EEO Statement

Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.