Client Technologies Technician (On-site from Day One)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectations, availability, and contact information. You do not want to miss this opportunity!

Title

Client Technologies Technician (On-site from Day One)

Required Skills and Experience

* A high school diploma, its equivalent, or two (2) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis, when applicable.
* Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.
* Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows Operating System (OS), Office, Outlook, and Internet Explorer.
* Experience installing and troubleshooting computer hardware and software, including PCs, printers, and peripherals in both a network and standalone environment.
* Possess a valid Driver's License.

Preferred Skills and Experience

* Experience solving computer problems over the phone, including troubleshooting PC and peripheral-related problems.
* Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) protocols.
* Experience with installing and troubleshooting 3270 emulation software.
* Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals.
* Experience using imaging software for deploying desktop PCs.
* Experience providing Voice Over Internet Protocol (VoIP) phone support.
* Experience providing Virtual Private Network (VPN) client support.
* Experience working for a criminal justice agency.
* Knowledge of IT standards in a criminal justice environment.
* Experience supporting end users in a criminal justice environment.
* Ability to work independently and communicate effectively.

Primary Responsibilities

* Configure and install software for IT user desktops and laptops.
* Install and provide support for mobile devices.
* Install and provide support for the Department and vendor network equipment, including switches, Wireless Access Points (WAP), etc.
* Install and terminate network cabling.
* Perform Personal Computer (PC) imaging, configuration, and installations for both Department staff and inmate PCs.
* Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware.
* Maintain desktop software and hardware.
* Troubleshoot hardware and software for both Department staff and inmate PCs.
* Support the mobile workforce.
* Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based local area network (LAN) systems.
* Troubleshoot problems using scripts and checklists as guides.
* Escalate to Tier 3 support when necessary.
* Document problems and resolutions.
* Perform end-user training, if applicable.
* Provide quality customer service.
* Participate in the testing and evaluation of new desktop packages.
* Implement prototypes.
* Provide support for printers and peripherals.
* Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories.
* Provide regional support in tandem with the Bureau of Field Technology.

Location

Tallahassee, FL

Duration

Long-Term

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. for more information.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.