What are the responsibilities and job description for the IT Customer Support Analyst position at Beacon Systems, Inc?
Job Details
About Beacon Systems, Inc
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Job Title: IT Customer Support Analyst I
Location: Tulsa OK USA 74104
Employment Type: Contract
Responsibilities:
- Under direct supervision, provides customer support services to internal and external customers.
- Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues.
- Applies basic PC/LAN knowledge for daily troubleshooting of issues.
- Participates in defining support processes, procedures and producing reports and metrics as defined.
- Contributes to the team effort by accomplishing all related tasks as needed.
- Performs own work and provides assistance to others as directed.
- Job tasks, correctly performed, have minimal impact upon the viability of the organization.
- Error is readily ascertainable by the supervisor and can be corrected.
- Skills are typically acquired through an undergraduate degree in Computer Science, MIS or equivalent work experience and 1 year experience in Information Technology which includes experience in Customer Support
Minimum Qualifications:
- Ability to analyses a series of procedural transactions to determine how and where a failure occurred and advise/make proper remediation steps.
- Ability to work in a fast-paced environment and switch context between various issues when waiting for external assistance.
- Good Customer service/people skills. Requirements not listed on posting: Confirm
add additional requirements
- Some SAP knowledge beneficial but not necessary.
- Experience working in a software dev environment beneficial but not necessary.
- Bilingual English/Spanish necessary.
- Local to Tulsa area Work daily from Service-Now incident group to provide vertical application support to our internal applications suite for our PSL to resolve user submitted issues with those systems.
- Work with escalation team and developers as needed to resolve more complex issues.
Compensation:
Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.
EEO Statement:
Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.
