What are the responsibilities and job description for the System Engineer position at Beacon Systems, Inc?
Job Details
About Beacon Systems, Inc
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Position: Compute Platform Management Engineer
Duration: Long term
Location: Onsite - Ashburn, VA
Job Description
In return, you will gain exposure to the latest hardware and software technologies in a forward-thinking company, which values innovation, personal development and training. This role requires close interaction with Infrastructure, Datacentre and other Operations teams, giving broad exposure to a variety of enterprise products and technologies.
Key responsibilities of the role include:
- Investigating hardware and software problems and working with manufacturer support teams to resolve issues.
- Collaborating with UK & Dallas based peers to prioritise, troubleshoot, diagnose and resolve compute hardware related issues.
- Liase with key vendors providing on-site support managing SLA s and delivery.
- Ensure best practice is followed, balancing quality and delivery.
- Issue ownership across compute with upward reporting.
- Support-focused work, triaging an inbound queue of requests\queries\logged issues, but also working directly with Senior Engineers to assist with their project work.
- Working with Datacenter teams to manage hardware implementation and managment.
- Monitoring and analysing the health of the compute infrastructure using provided tooling.
- Reacting to alerts and providing resolutions to major incidents.
- Assisting with Security implementation and deployment.
- Decommissioning old hardware: uncabling, removal from racks and organizing ecological disposal.
- Escorting and assisting 3rd party installers and adhering to Company Security policies
- Serve as the primary responder for compute issues within the data centers
- Completing support tickets, and hardware audits, to ensure compliance with standards.
- Onsite spares management.
- Performing component level resolution incl swap out s / reseating
Who are we looking for? The ideal candidate will have the following skills and experience:
- A technical background in compute server Hardware Administration & Operations.
- Hardware component identification / understanding
- An understanding of automation, scripting and CI/CD tooling, such as Ansible, Python and Jenkins
- Background in managing large scale high performance compute infrastructure
- Knowledge of managing tickets and work through JIRA or any ITIL enabled systems
- Solid interpersonal skills and comfort interacting with local and remote stakeholders at both infrastructure and management level
- A proactive mind set, initiative and positive work ethic.
Compensation
Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.
