What are the responsibilities and job description for the IT HELPDESK INTERN position at Bear Real Estate Group?
Job Description
Job Description
SUMMARY :
The IT Helpdesk Intern to gain practical experience by handling the tier 1-level support requests related to computers, network, software / hardware, and other technical issues. They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly. When help is needed the IT Helpdesk Intern can escalate the issue to Sr IT Specialist or our MSP. The IT Helpdesk Intern is passionate about solving problems and helping others. It is your mission to provide outstanding customer service and support for internal team members including local and remote.
DUTIES AND RESPONSIBILITIES :
- Expand IT skillset by learning new technologies and software through hands-on participation in new project onboarding
- Providing quick resolutions to help desk tickets and escalating as needed
- Maintaining office equipment
- Assisting staff with currently integrated audio / visual solutions for presentations, live-streams, etc.
- Deploying and Setting up new PCs / Tablets / laptops for new hires
- Installing and maintaining user hardware and software
- Assist with employee onboarding and offboarding tasks
- Assist with IT equipment inventory management
- Troubleshooting a variety of computer issues on-site, via phone, remote access or email
- Communicating with employees to diagnose and repair any issues that arise due to failed software, hardware, or internet-based components.
- Develop work habits through participation on IT team.
QUALIFICATIONS :
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bear Real Estate Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
