What are the responsibilities and job description for the Help Desk Specialist III position at Beat?
Job Title : Help Desk Specialist III
Locations : Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))
Clearance : Secret
Certifications : CompTIA Security CE
Education : N / A
Roles and Responsibilities :
- Minimum five (5) year experience.
- Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
- Monitor backups and maintenance logs.
- Answer calls or tickets to support end users with applications, hardware, software, and networking.
- Create end user documentation and knowledge base articles.
- Support server, common user applications, desktop services, and network connectivity and associated hardware.
