Help Desk Technician III

Help Desk Specialist III

Location:Falls Church, Va.

Type:Full Time

Minimum Experience:Experienced

Security Clearance Level: Secret Clearance Preferred

• The clearance level stated above must be met for consideration for this specific opportunity. Unfortunately, TGTG is unable to sponsor at this time. Military Veterans and individuals with disabilities areencouraged to apply!
  
  

The Green Technology Group, LLC (TGTG)is seeking a talented Help Desk Specialist

Essential Duties & ResponsibilitiesDescription:

We are seeking a Help Desk Specialist III to join our team at TGTG, LLC. In this role, you will be responsible for managing and optimizing our IT infrastructure while ensuring the reliability and performance of our systems. Your expertise will play a critical role in supporting our mission to provide exceptional service to our clients.

Responsibilities:

• Provide advanced technical support for hardware and software issues across various platforms
• Assist users with desktop support, including installation, configuration, and troubleshooting of Windows operating systems
• Manage and resolve customer inquiries via helpdesk ticketing systems such as Jira
• Deliver exceptional customer service by effectively communicating with clients to understand their needs
• Document all technical issues and resolutions for future reference and training purposes
  
  

Required Skills & Experience

• Minimum Bachelor’s Degree
• 5 years of experience required
• Strong knowledge of Windows and Linux operating systems
• Experience with IPsec, FTP, ESXi, and Juniper technologies is preferred
• Strong knowledge of Windows Server and operating systems administration
• Experience with network administration and troubleshooting software issues
• Excellent communication skills with a focus on customer service
• Ability to work collaboratively in a team-oriented environment
  
  

TGTG is an equal-opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

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