What are the responsibilities and job description for the Spa Service and Operations Director position at Beauty bar by Heather?
Company Overview
Beauty Bar by Heather is an intimate day spa located in the picturesque New Bern, NC. We pride ourselves on offering a complete range of spa services designed to pamper our clients, from rejuvenating facials to relaxing massages as well as Laser skin rejuvenation
Summary
We are seeking a Spa Manager to join our team at Beauty Bar by Heather. In this role, you will oversee daily operations, manage staff, and ensure that our clients receive exceptional service. Your leadership will be key in maintaining the tranquil atmosphere of our spa while driving business success.
**Key Responsibilities:**
1. **Operational Excellence:**
- Oversee daily operations, including staff scheduling, appointment bookings, and facility maintenance.
- Manage inventory for retail products, professional products , guest amenities and spa supplies.
- Ensure compliance with health, safety, and sanitation standards.
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2. **Team Leadership:**
- Recruit, train, and mentor spa therapists, front desk staff, and support personnel.
- Foster a positive, collaborative culture and conduct regular performance reviews.
- Address guest and staff concerns with professionalism and empathy.
3. **Guest Experience:**
- Maintain exceptional service standards and resolve guest inquiries or complaints promptly.
- Curate personalized guest journeys, from check-in to post-treatment follow-ups.
- Implement loyalty programs and / or promotions to boost retention.
4. **Financial Management:**
- Monitor budgets, control costs, and optimize profitability.
- Drive retail sales and upsell spa packages or memberships.
- Analyze revenue reports and adjust strategies to meet targets.
5. **Marketing & Community Engagement:**
- Collaborate on marketing initiatives (social media, email campaigns, local partnerships).
- Host spa events or workshops to attract new clients and strengthen community ties.
**Qualifications:**
- 3 years of experience in spa, hospitality, or wellness management.
- Strong knowledge of spa services (massage, facials, body treatments).
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in spa software (e.g., Mindbody, Booker) and MS Office. ( not a deal breaker will train )
- Bachelor’s degree in Hospitality, Business, or related field (preferred).
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If you are passionate about wellness and have the skills to lead a dedicated team, we invite you to apply today and help us create an unforgettable experience for our clients at Beauty Bar by Heather!
Job Type: Full-time
Pay: $48,751.00 - $51,763.00 per year
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
Experience:
- Business management: 3 years (Required)
Ability to Commute:
- New Bern, NC 28562 (Required)
Ability to Relocate:
- New Bern, NC 28562: Relocate before starting work (Preferred)
Work Location: In person
Salary : $48,751 - $51,763