What are the responsibilities and job description for the Call Center Receptionist position at Beaverton Oral Surgeons?
This is an entry level position and we are willing to train the right individual. This position has a lot of opportunity for growth within our practice.
About Us: At Beaverton Oral Surgeons, we pride ourselves in providing exceptional patient care and personalized attention to all patients and providers. Our dedicated team of oral health professionals is committed to delivering the highest standard of oral surgery services in a welcoming and supportive environment. We are looking for a friendly Call Center Receptionist to join our team.
Job Overview:
We are seeking a detail-oriented and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling incoming calls and providing exceptional service to our patients and providers. Your role is crucial in ensuring a smooth and efficient operation of our call center. This role requires strong communication skills, a high level of accuracy, and the ability to work in a fast-paced environment. The successful candidate will have a strong understanding of customer service with a friendly and welcoming demeanor.
Duties:
- Answer and respond to incoming calls from patients and healthcare providers in a professional and courteous manner.
- Collect and verify patient information, including insurance and demographic details. - Transfer calls to correct department and or individuals. - Take clear and precise messages.
- Provide clear and concise information to patients and healthcare providers regarding our services and policies.
- Handle customer complaints and concerns in a professional and empathetic manner.
- Collaborate with other team members to resolve issues and ensure seamless communication.
Qualifications:
- High school diploma or equivalent required.
- Bilingual or multilingual in English and Spanish.
- Experience in a dental or health care setting preferred.
- Ability to type 40 words per minute using 10-key typing.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Strong attention to detail and organizational skills.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Surgery
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $18