What are the responsibilities and job description for the Call Center Agent position at beBee Careers?
Job Role:
">- We are seeking a highly skilled and motivated individual to join our Call Center team as a Phone Support Expert.
The ideal candidate will have excellent problem-solving skills, with the ability to work well under pressure. You will be responsible for providing exceptional customer service via phone calls, working closely with our internal teams to resolve customer inquiries and complaints in a timely and professional manner.
Main Duties:
- Interface with dealers to solve customer problems
- Provide non-warranty sales and/or service referrals for product, authorized service dealers or distributors
- Mail/fax/email sales literature and service information to customers
Requirements:
- Excellent communication and problem-solving skills
- Able to work independently and collaboratively as part of a team
- Strong organizational and time management skills
- Familiarity with customer relationship management software
