What are the responsibilities and job description for the Call Center Representative I position at CSE Federal Credit Union?
Call Representative I, Member Contact Center
CSE Federal Credit Union has a great opportunity for a friendly, professional, service-minded individual to serve as a Call Representative in the Member Contact Center.
As a Call Representative, you’ll field calls from members who have questions about their accounts and our products and services. You’ll have the opportunity to build relationships with members while providing recommendations and finding the best solutions for their needs. Our Contact Center is different than the typical call center environment you might be used to. It is a fast-paced and ever changing environment.
Your day might include:
- Working with members to understand their financial and lending needs
- Answers a high volume of telephone inquiries regarding loan and deposit services, credit and debit cards, account information, or any other member request concerning credit union products and services.
- Making product recommendations that align with the member’s goals
- Meeting members where they’re at: conveying complex information to members in a way they understand
- Creating a positive and low-effort experience for each member
- Troubleshooting, as needed
- Meeting/exceeding your department goals, while always keeping the member’s best interest front and center
- Rolling with change in a dynamic atmosphere
- Working with Windows PC and multiple web-based applications
What you must bring to the team:
The ideal candidate will have a member-first attitude and value all people. Candidates must demonstrate a sense of urgency in responding to members. They must also be punctual, dependable and demonstrate the ability to earn trust and respect by consistently acting with honesty and professionalism.
- One (1) year minimum high-caliber customer service experience
- A passion for delivering top-notch service
- Strong interpersonal and conflict resolution skills: courteous, professional, friendly, empathetic, level-headed and composed
- Ability to communicate clearly and effectively, both verbally and in writing.
- Thorough knowledge of credit union products and services.
- Ability to use open-ended questions to obtain information to be able to present, explain and refer products and services to meet the needs of members
- You share our values of serving our community
Company Benefits
A variety of benefits are available to our full-time employees. We offer competitive wages, and a generous benefit package.
- Health Insurance with Health Savings Account and Employer Deposit
- Dental Insurance
- Vision Insurance
- Employer Paid Life Insurance, Short- and Long-Term Disability Benefits
- Voluntary Benefit Program
- Life Insurance, AD&D are Available for Employee Purchase
- Other Benefits
- Structured Schedules
- Ongoing Training and Employee Development
- Free Parking
We have an excellent 401(k) program with generous employer match, paid vacation and sick time and nine paid holidays per year. We even pay you to take a day off in the month of your birthday!
We have a strong belief in giving back to the community we serve and want employees to share in those efforts. We offer paid time for staff to participate in service activities that support organizations in Stark County.
CSE Federal Credit Union is an equal opportunity employer.
All candidates must successfully pass a criminal background check and drug test.
No phone calls please.
