What are the responsibilities and job description for the Call Center Representative position at MILLER PORTABLES?
Miller Portables in Dundee, OH is looking for one Call Center Representative to join our team.
Summary:
- As a Call Center Representative, you will be crucial to Miller Portables’ excellent customer experience reputation. As a key member of our customer service team, your primary focus will be to provide outstanding customer phone support by answering questions and receiving and processing orders promptly and courteously.
Responsibilities:
- Handle customer inquiries as the first point of contact, answering phones and providing prompt and professional responses regarding our products and services.
- Process orders and schedule services.
- Manage email and email orders, ensuring all details are correctly recorded.
- Handle billing and payment matters.
- Customer issue resolution handling customer complaints efficiently and professionally.
- Engage with customers to understand their needs and provide product recommendations, ensuring the successful closure of sales deals.
- Work with the office manager and other team members to ensure smooth communication and efficient operations, addressing any gaps in service or scheduling.
- Maintain a detailed record of customer interactions, orders (including email orders), and service updates, using company software, and contribute regular reporting on Service Core.
Qualifications/Skills and Abilities:
- High school diploma or GED.
- Previous customer service or call center experience is preferred but not required.
- Basic to advanced phone skills.
- Excellent verbal and written communication (business writing) skills preferred.
- Demonstrated organizational skills with a strong aptitude for detail, ability to handle multiple tasks, and ability to stay organized.
- Advanced Microsoft Office Skills (Outlook, Word, Excel, PowerPoint
- Previous computerized order/data entry skills.
- Must be willing to pass a drug test.
Our company and values:
As a family-owned and operated company, we serve our customers with promising quality and consistency. We are a Christian-owned company that makes decisions based on Biblical principles. Our commitment to strong client relationships and quality work promotes itself and has enabled us to grow into the full-service company we are today. Our staff is prompt, friendly, and dedicated to providing excellent customer service. As a growing company, we prefer to promote within, allowing team members aligned with our vision to advance.
Employee Benefits:
- All 6 major holidays paid
- Anthem Health Insurance (employer sponsored)
- IRA w/ up to 3% company match
- SmartDollar Budgeting & Financial Wellness Tool
- 40 hours of PTO after one year of service
- 80 hours of PTO after three years of service
- 120 hours of PTO after ten years of service
We are looking forward to receiving your application. Thank you.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Dundee, OH 44624 (Required)
Work Location: In person
Salary : $18 - $21
