What are the responsibilities and job description for the Technical Service Advisor position at beBee Careers?
Technical Requirements
The Advanced Repair Agent must have a strong understanding of consumer electronics and be able to diagnose and troubleshoot technology problems using various troubleshooting techniques and software.
Main Responsibilities
Diagnoses and resolves technology-related issues using technical expertise.
Develops and maintains a supportive environment for customers by asking the right questions and listening carefully to their concerns.
Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Qualifications
6 months experience in diagnosing, troubleshooting, or repairing technology products.
Strong ability to prioritize and multitask in a fast-paced environment.
Ability to work a flexible schedule inclusive of holidays, nights, and weekends.
Keep a pulse on the job market with advanced job matching technology.
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