What are the responsibilities and job description for the PATIENT SERVICE REPRESENTATIVE - CAPE PHARMACY position at Bebee Healthcare?
Why Beebe?
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.
Benefits
In addition to competitive compensation and wellness benefits (medical, dental, vision and prescription) Beebe Healthcare also offers :
Sign-on and Referral Bonuses for select positions
Tuition Assistance up to $5,000
Paid Time Off
Long Term Sick accrual
Employer Contribution Plan
Free Short and Long-Term Disability for Full Time employees
Zero copay for drugs on prescription plan for certain conditions
College Bound 529 Savings Plan
Life Insurance
Beebe Perks via Work Advantage
Employee Assistance Program
Pet Insurance
Overview
Responsible for reception and clerical functions required in the operation of the pharmacy. Confirm patient demographics, register patients, and obtain insurance information as needed.
Responsibilities
Interviews patients or patients' representatives to obtain demographic and insurance information necessary for the purpose of treatment, billing, contracting, and data analysis.
Inputs registration information into computer system, verifies accuracy of data entered, and scans appropriate documents.
Accurately prepares required forms for completion, review, and / or signature by patients or patients' representative and ensures that each is explained and presented in a manner understood by the patient.
Verifies insurance eligibility, medical necessity, and whether a referral is needed for visit using websites and computer applications.
Facilitates patient and information flow by directing patients to correct locations and aiding as needed.
Responsible for phone call answering and voice mail checking, logging, and / or returning based on their scope & job responsibilities.
Assists clinical staff and providers with clerical responsibilities when needed.
Understands how to utilize the Provider Portal, websites for insurance verification / eligibility and other systems as needed.
Understands HIPAA regulations for patients and other facilities and follows them.
Understands how to use office equipment, including but not limited to computers, scanners, printers, phones, photocopiers, credit card processing machines, iPads, webcams, etc.
Qualifications
Two years of experience in hospital / medical office environment with familiarity of registration and insurance. Ability to communicate with public in a courteous manner. Ability to adapt to change in order to meet patient and organizational needs. Sensitive to difficult / emotional patient situations. Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a fast-paced environment. Computer skills with attention to details. Familiar with medical terminology.
Competencies Skills
Essential :
Knowledge Of Office Equipment
Clear Communication Skills Both Written And Verbal
Able To Keep Confidential Information Regarding Patients, Team Members
Able To Withstand Crisis Situations
Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Experience With Or Completed Course In Medical Terminology
Experience With Excel, Power Point, Word, Visio, Etc.
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