What are the responsibilities and job description for the Customer service and Packaging position at Beck's Meat Processing, LLC?
Job Summary
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist with inquiries, resolve issues, and ensure a positive experience for all clients. The ideal candidate will possess strong communication skills and have a solid understanding of warehouse operations and related mechanical processes.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or in-person.
- Provide accurate information regarding products, services, and company policies.
- Assist customers with order processing, including assembling and packaging products as needed.
- Maintain knowledge of FDA regulations and CGMP standards to ensure compliance in all customer interactions.
- Utilize hand tools and operate forklifts safely when necessary to assist in order fulfillment.
- Collaborate with warehouse staff to ensure timely delivery of products.
- Troubleshoot customer issues effectively while maintaining a positive attitude.
- Document customer interactions accurately in the system for future reference.
- Stay updated on product knowledge and industry regulations to provide informed support.
Requirements
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Previous experience in a customer service role preferred, ideally within a warehouse or manufacturing environment.
- Mechanical knowledge is beneficial for understanding product assembly and fabrication processes.
- Familiarity with logic controllers and basic troubleshooting techniques is an advantage.
- Ability to operate forklifts safely; certification may be required.
- Strong problem-solving skills with the ability to think logically under pressure.
- Excellent verbal and written communication skills.
- Attention to detail and commitment to providing high-quality service.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k) 3% Match
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Rotating weekends
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Commute:
- Oshkosh, WI 54904 (Preferred)
Work Location: In person
Salary : $18 - $20