Assistant County Veteran Service Officer

Performs administrative duties for the County Veterans Service Officer. Assists veterans and their dependents in understanding and applying for federal benefits from the U.S. Department of Veterans Affairs and state benefits from the MN Department of Veterans Affairs. Conducts outreach to promote awareness of programs and resources.  Connects veterans and dependents with other programs and resources provided by non-governmental organizations.  Provides accurate and timely reports while maintaining strict confidentiality.

• High School Diploma or equivalent and two years relevant post-high school education/training; and three years’ relevant work experience; OR equivalent combination of education/training/experience.

• Honorable discharge from a brach of the armed forces; and meet the requirements of Minnesota Statute, Chapter 197.447, for appointment (Veteran Status).
• Valid Minnesota Driver’s License.
• Ability to obtain accreditations from Minnesota Department of Veterans Affairs, American Legion and Veterans of Foreign Wars within six months of hire.
• Ability to obtain accreditations from NACVSO and DAV within one year of hire.
• Successful completion of background check.
• Knowledge of veteran and dependent benefit programs and eligibility requirements.
• Knowledge of laws, rules and procedures governing Federal and State veterans claims, entitlements and benefits, forms and reporting requirements.
• Knowledge of community resources and available client support services. 
• Knowledge of office administration.
• Skill in counseling veterans.
• Skill in data entry and software applications.
• Ability to maintain confidentiality and follow data privacy requirements.
• Ability to maintain accurate files and records.
• Ability to explain and interpret complex laws, rules, policies and regulations.
• The ability to communicate effectively, orally and in writing, and have strong positive public relations skills.

• Answer telephone, assist visitors, and respond to emails.  Provide information and referrals, take messages, schedule appointments, maintain logbook and explain policies and procedures.
• Maintain office records and files.
• Prepare accurate and timely reports.
• Maintain knowledge of relevant federal, state and local policies, procedures, programs, forms and guidelines.
• Evaluate needs including medical, financial, transportation, employment education, etc. and implement a strategy to meet those needs.
• Perform intake, address emergent needs, enroll in health care, apply for disability compensation and pension, address survivor and dependent issues, coordinate transportation, assist with employment, address housing and homelessness, assist with education benefits, acquire and/or correct military records, assist with retirement benefits and life insurance, obtain ID cards, assist with debt management, refer for legal issues, coordinate and apply for state benefits, maintain online access, advise and refer to partner resources, assist with appeals, and assist National Guard and Reserve component members.
• Connect veterans and dependents with other programs and resources provided by non-governmental organizations.
• Assist homeless veterans to secure housing.
• Perform outreach and education to promote awareness of programs and services including advertisements, personal interactions, meetings, social media, partner activities, community education classes, etc.
• Attends training and meetings and maintains licenses adn certifications. 
• Performs additional duties as assigned or apparent. 

Salary : $25 - $33