Account Coordinator

Job Title: Account Coordinator, Client Services

Department/Team: Client Services

Reports To: Sr. Account Director

Location: Remote

Why You’ll Love This Job:

·         You'll be joining a trailblazing Brand Experience agency known for doing whatever it takes to help our people and clients succeed.

·         You’ll be engaging with new and existing clients within one of the world’s largest sports apparel companies, consistently bringing them value from a strategic consulting standpoint in the experiential space.

·         You’ll be utilizing your creativity and knowledge of the experiential space and brand clients to lead planning and activations as needed.

What You’ll Do:

·         You’ll have a primary focus on delivering first-class service to our clients, while also being heavily involved in project planning & production and support pursuing organic opportunities.

Client Services Responsibilities:

·         Utilize creativity and strategic thinking to become a trusted resource for existing clients, building strong relationships and providing consulting support in developing and delivering experiences.

·         Support execution of scope of services agreement deliverables

·         Work with cross-functional internal resource teams in the execution of programs addressing client’s needs and objectives.

·         Support in the development of RFP responses and program budgets for client opportunities.

·         Develop and maintain a working-level understanding of assigned client’s industries, company culture, products/services and strategic communication plan.

Project & Account Management Responsibilities:

·         Supporting the development of client facing documents, including but not limited to: budgets, work back schedules, approval decks/documents, meeting agendas, meeting recaps, event recaps, etc.

·         Participating in and documenting discussions during client meetings and conference calls.

·         Creating and/or providing feedback on project estimates and timelines

·         Fielding and processing internal information requests.

·         Maintaining current work-in-progress records and archives of past project information as appropriate.

You Will Be Successful When:

·         You’ve become a trusted resource for our client executives.

·         You’ve developed relationships with our day-to-day contacts at our client organizations.

·         You’ve successfully managed our campaign’s objective within budget & timeline.

·         You’ve effectively worked with agency staff and field teams to ensure we’re exceeding our clients’ expectations.

What We’re Looking for In You:

·         1-2 years of experience relevant to industry; client servicing, account/project management, customer service

·         Savvy relationship builder

·         Effective interpersonal, verbal and written communicator

·         Strong project management skills

·         The ability to bring positive energy to a vibrant culture.

·         The ability to multi-task, manage priorities, and meet deadlines in a fast-paced work environment.

·         A solutions-oriented, positive attitude with the ability to problem solve intuitively and creatively for a variety of challenges.

·         A high level of organization with extreme attention to detail.

·         A finger on the pulse for cutting edge experiential activations.

·         Passionate about Experiential Marketing, Sports Marketing, and/or a desire to grow within these industries.

·         Demonstrates the Core Values and Personality articulated in The BeCore Way.

The BeCore Way

·         Our Mission: BeCore is a Brand Experience Agency on a mission to help. We’re not the star of the show, our clients are. We do whatever it takes to help our people and clients succeed. We exist to serve others. That’s how we started, and that’s our mission to this day.

·         Our Core Values: Doing things “The BeCore Way” is centered around a mindset of being helpful, and there are several guiding principles that impact how we operate as people and as a company every day.

o    10-Second Likability: We’re positive, approachable, friendly, and fun to work with; our instinct is to say yes, dig right in, and find opportunities for success; we’re optimistic and start each project and each day like it will be the best one ever.

o    Resourcefulness: We do whatever it takes to serve our clients and help them succeed; we eagerly collaborate with each other and our wide network of partners to navigate any challenge; we’re nimble, we’re gritty, we find a way.

o    Trust: We are trusting, and trustworthy; we make time to get to know our clients and each other as people to build real trust; we believe that when you trust yourself and others – magical things will happen.

o    Honesty: We operate with integrity and transparency in how we treat each other, our partners, and our clients; we know who we are and who we’re not and recognize our strengths and limitations.

o    Diversity: Being “core” is about staying true to the communities of which we’re a part, and our team is representative of the diverse communities and cultural makeup of our Los Angeles home; we recognize that including a rich variety of backgrounds, heritages, and perspectives on our team gives us strength, depth, and insight.

o    Humanity: We treat people as “people” rather than “consumers” or “employees”; we have respect and empathy for our partners, our clients, their customers, and each other; we admire and celebrate the uniqueness of each individual and invite people to be fully themselves; we are a safe space.

o    Community: We value people over profits and seek opportunities to connect with and celebrate one another; we support each other and look for ways to come together and lift each other up; we prioritize the power of human connection in how we work and the experiences we create for our clients.

o    Commitment: We take ownership, we have integrity, we follow through; we truly care about our work and our teammates; we have our clients’ backs, and each other’s.

·         Our Personality & Voice: These characteristics define how we show up in the world and articulate our mission, values, and personality every day. These are also the key qualities we look for in BeCore people:

o    Transparency: The way we talk to each other, our partners, and our clients is refreshingly open, conversational, and real. We’re not trying to sell anyone anything, we’re authentically and respectfully trying to help, so the way we speak feels candid, straightforward, and genuine.

o    Passion & Enthusiasm: We love what we do, and that passion comes through in every interaction people have with us. The joy our work gives us is clearly reflected in the way we treat each other and the winning experiences we create for our clients. We’re not too cool for school – we f*ing love school.

o    Modest Confidence: We know we’re good at what we do so we let our work do the talking for us. With clients, partners, and peers we carry ourselves with equal parts pride and humility. We’re experts and we’ve produced a lot of great work, but we don’t know it all so we’re always learning more. We listen, we ask questions, we seek to understand before we talk.

o   Cultural Connection: We’re up on what’s happening in culture, technology, entertainment, sports, and the arts. We’re curious. We’re connected. We’re cognizant. Our people exude a progressive, diverse, youthful awareness about trends, vibes, and modern culture. We have our finger on the pulse.