What are the responsibilities and job description for the Account Coordinator position at Fast Exact?
Fast Exact is your one stop solution for all your transportation and shipping requirements. We have more than 30 years of experience providing fast and exact transportation solutions with on-time and dependable service to hundreds of companies of all sizes. Fast Exact provides Expedited, dedicated truck Hot-shot services. We maintain the latest in technology and equipment to ensure your shipments arrive on time, every time, across the city or across the country. Our dispatchers continually monitor and track your shipments from pick up until delivery. Time Critical and Guaranteed Expedited Air and ground Services in US and Canada. We operate trucks and vans from coast to coast. As an Account Coordinator, you play a critical role in executing business for our clients. You'll build relationships with clients and partner with Dedicated Account Leaders and the Capacity teams to ensure clients' needs are met. You will leverage our proven processes and innovative technology platform to manage shipments and solve challenging problems for our clients.
Responsibilities :
Respond to clients with a sense of urgency to provide an excellent customer experience
Communicate shipment updates proactively and accurately, ensuring a client-centric approach
Schedule appointments via phone, email and company website
Track and trace shipments promptly to best serve our clients
Audit load information for accuracy and completion
Build and develop relationships with clients to ensure continued partnership
Proactively identify opportunities to improve operational efficiency
Analyze client inquiries and provide quality and timely insights and updates to your clients
Required :
High school equivalency
Excellent verbal and written communication skills
Self-motivated work style
The ability to work in a fast-paced environment
Strong attention to detail and follow-up skills with experience identifying and resolving problems
Demonstrated customer service etiquette, "grace under pressure," active listening and commitment to excellence
Ability to establish priorities and manage multiple activities to meet deadlines
Strong interpersonal skills including tact, diplomacy and flexibility to work effectively with carriers, management, various departments and clients
Light physical activity performing non-strenuous daily activities of an administrative nature.
Benefits : 401(k)
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance