What are the responsibilities and job description for the Service Center Director position at Bee Right There Heating & Air?
As a Service Center Director, you will play a key role in the success of our company. At Bee Right There Heating & Air, we strive to provide top-notch service to our customers, and we are seeking an experienced professional to lead our call center team.
Salary and Benefits
We offer a competitive salary range of $60,000 to $65,000 per year, along with a comprehensive benefits package that includes health, dental, and vision insurance, as well as a Simple IRA with matching. Our employees also enjoy perks such as continued education and job training, making us a great place to grow your career.
Job Description
- Develop and implement strategies to improve customer satisfaction and sales growth.
- Supervise and train staff on effective communication and conflict resolution techniques.
- Manage dispatch operations to ensure timely and efficient delivery of services.
- Create and refine sales scripts to increase appointment bookings.
Required Skills and Qualifications
- Proven track record in customer service management, ideally with experience in resolving conflicts and improving customer satisfaction.
- Strong leadership and communication skills, with the ability to inspire and motivate teams.
- IT competence, specifically Microsoft Office, with the ability to analyze data and make informed decisions.
- Highly organized with exceptional follow-through abilities, and a strong commitment to delivering results.
Salary : $60,000 - $65,000
