What are the responsibilities and job description for the Service Dispatch Coordinator position at Bee's Plumbing and Heating?
Job Summary
We are seeking a dedicated and detail-oriented Service Dispatcher to join our dynamic team. The ideal candidate will be responsible for coordinating and managing service operations, ensuring timely and efficient dispatching of resources. This role requires excellent communication skills, strong organizational abilities, and a solid understanding of Service Dispatching.
Duties
- Manage incoming service requests and prioritize them based on urgency and resource availability.
- Utilize transportation management systems to schedule and dispatch service personnel effectively.
- Maintain accurate records of service calls, dispatch times, and completion status through data entry.
- Communicate clearly with service teams via phone systems, ensuring they have all necessary information for each job.
- Monitor GPS tracking systems to optimize routes and improve response times for service personnel.
- Provide exceptional phone etiquette when interacting with customers, addressing inquiries or concerns promptly.
- Assist in training new dispatchers on operational procedures and software tools.
Qualifications
- Service Titan experience a plus!
- Proven experience in dispatching service professionals is preferred.
- Familiarity with GPS technology is highly desirable.
- Strong data entry skills with attention to detail to maintain accurate records is required.
- Excellent phone etiquette and communication skills for effective interaction with customers and team members.
- Knowledge of service plumbing industry is a plus!
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
- Proficient in using computer systems, including experience with microsoft office.
Join our team as a Service Dispatcher where your organizational skills will play a crucial role in our operational success! You will really enjoy working with our team!
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $25 - $30