Front Desk Coordinator

We are hiring friendly, guest-oriented team members! The front desk coordinator will be the first point of contact for pets & parents and will be responsible for greeting them. You’ll check pets in and out of our system, update customer profiles, and accept payment for services. You’ll work with friendly teammates in a supportive, happy work environment.

Qualifications:

• Ability to work some weekends and holidays
• Customer service preferred, but not required
• Ability to lift and carry dogs and equipment weighing up to 40 lbs.

Duties & Responsibilities:

• Practice superior customer service by greeting parents & dogs and consistently accepting and returning animals to delighted parents
• Excellent phone etiquette – answering phones promptly, professionally, and with a friendly smile
• Maintain an organized front desk with attention to detail while maintaining clear daily notes
• Make sure all pet parents know about Woof’s products and services
• Manage and maintain Parent & Pup records, documenting all required information to ensure we are meeting all the parent’s requests and the pup’s needs
• Takes initiative to ensure the lobby and grooming areas are kept clean and organized
• Conduct opening and closing procedures
• Follow standard cleaning procedures including proper use to chemicals to ensure a safe environment for animals and people
• Assisting in the doggy daycare play groups and kennel rooms as needed

Pay & Perks:

• Pay from $17 per hour based on experience
• Career development opportunities
• Employee Discounts
• Full-time employees are eligible for benefits after a 60-day waiting period
• 401(k) retirement plan & company match for employees 18 and older

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Pay: Starting at $17 / hour

Pay:

• Tips

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• 401(k) matching
• Employee discount

Job Type: fulltime, parttime

Education: No education required

Work location: On-site