What are the responsibilities and job description for the Command Center Agent position at Beep, Inc?
Beep's Command Center provides centralized command and support for our fleet of autonomous vehicles, whenever and wherever our shuttles are operating. The staff at the center monitor the shuttle fleet's operations, troubleshoot issues, and work with our technology partners to ensure consistent, comfortable rides for all our passengers.
Essential Responsibilities :
Oversee operations of Beep's autonomous fleet using a combination of internal and vendor applications
Be the point of contact for operational issues
Track, diagnose, resolve and report on all issues (autonomous software, systems, and mechanics)
Coordinate and implement software upgrades across our fleet of autonomous vehicles
Coordinate with vendor support as needed
Maintain and analyze data logs generated from shuttle activities
Educate field operations team on troubleshooting techniques
Present and create technical documents (SOPs, excel spreadsheets, data)
Requirements
Why Join Beep?
Innovation : Be a part of a trailblazing team that is revolutionizing public transportation.
Impact : Play a vital role in promoting and humanizing autonomous technology.
Growth : Benefit from ample opportunities for personal and professional development as we scale our business.
What we are looking for :
Associate or Bachelor degrees in engineering or other STEM fields
1-2 years of experience in a technical field or within an IT customer support role (preferred)
Strong analytical skills, with the ability to learn and work with complex software systems
Ability to understand and present high level data
Ability to confidently and accurately multi-task issues
Ability to work independently
Excellent communication skills and ability to deal effectively with clients
Enthusiasm for emerging technologies
Additional Requirements :
Must be able to support shift schedule, including nights and weekends
Must be able to communicate in English effectively with other individuals
Must be able to maintain good relations with employees, supervisors, and contractors
Must be able to visually inspect tools, vehicle, equipment, and / or machines
Must be able to pass background check
Must have a good driving record, with current FL driver's license
Must pass Beep AV operator training and certification
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