What are the responsibilities and job description for the Command Center Supervisor position at Beep Inc?
The Command Center Supervisor oversees the Command Center and provides support for all Command Center Agents. This role is pivotal in handling the escalation of issues triaged during remote monitoring and maintaining documentation of internal shuttle attendant audits.
Additionally, the Command Center Supervisor is responsible for preparing and submitting required data and reports, ensuring quality customer service, and facilitating seamless operations across our fleet of autonomous vehicles.
Key Responsibilities :
- Oversee the daily operations of the AIC Command Center and provide support to Command Center Agents.
- Manage escalation of issues identified during remote monitoring and ensure timely resolution.
- Maintain detailed documentation of internal shuttle attendant audits.
- Prepare and submit required data, reports, and performance metrics.
- Ensure quality customer service and address any issues promptly.
- Collaborate with technology partners to troubleshoot and resolve operational issues.
- Act as a liaison between the Command Center and other departments to ensure consistent and comfortable rides for passengers.
- Support the active management of deployed vehicles during operating hours.
- Participate in incident response and develop technical procedures for efficient operations.
- Serve as a subject matter expert for Beep's autonomous platform and provide technical guidance to Support Technicians.
- Coordinate with other departments, such as Human Resources, Finance, and Customer Success, to ensure smooth operational activities.
Why Join Beep?
Requirements
What we are looking for :
Additional Requirements :
