What are the responsibilities and job description for the Front Office Manager position at Behavioral Consulting of Tampa Bay?
Reports To: General Manager, position is salaried/non-exempt
Are you a detail-oriented, organized leader with a passion for efficiency and customer satisfaction? If so, we should talk.
BCOTB is seeking a Front Office Manager to oversee daily operations, optimize revenue, and enhance client experiences at our Brandon clinic. Founded, owned, and operated by a Board-Certified Behavior Analyst, Behavioral Consulting of Tampa Bay (BCOTB) has been serving the Tampa Bay area as the leading provider of pediatric ABA therapy since 2003. BCOTB operates four clinic locations across Tampa Bay to cater to early intervention ABA therapy needs. BCOTB is known for providing training and support to its staff, making it an ideal place for those starting out in the field or looking for a diverse and collaborative work environment. Our team is constantly analyzing and improving the employee experience to enhance skillsets and knowledge while continuing to grow with the organization.
The Front Office Manager is responsible for customer service, assisting the Clinical Coordinator with the management of the clinical staff, scheduling, revenue and office management, as well as the maintenance of their respective facility. The Front Office Manager collaborates with the Clinical Coordinator in order to maintain and execute all of BCOTB’s clinical and business goals.
Key Responsibilities:
✅ Ensure Daily Accuracy: Review time and attendance records in Deputy and Rethink platforms.
✅ Manage Employee Schedules: Develop and maintain optimized weekly schedules, aligning authorized hours and maximizing revenue.
✅ Revenue Projections & Maximization: Provide accurate monthly revenue forecasts and ensure an 80% billable schedule for BCBA team members.
✅ Review Provider Encounters: Authorize provider encounters, ensuring correct coding and unit accuracy.
✅ Client Communication & Liaison: Answer calls, provide service guidance, and act as the main point of contact for clients.
✅ Eligibility & Benefits Verification: Confirm client benefits at onboarding and throughout service authorizations.
✅ Office & Facility Management: Oversee daily operations, maintain cleanliness, manage supplies, and coordinate building maintenance.
✅ Payment Collection & Financial Oversight: Collect copays and private pay responsibilities while addressing payment concerns.
✅ Staff Credentialing & Compliance: Ensure all clinical staff members are properly credentialed with insurance providers.
✅ Team Meetings & Communication: Lead staff meetings, update teams on schedule changes, and maintain seamless communication.
✅ Customer Satisfaction & Vendor Management: Uphold high client satisfaction and review vendors for cost-effectiveness.
Desired Experience:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to stand, walk, use hands to finger, handle/ or feel, and reach with hands and arms. This position may require standing and walking for long periods of time.
Are you a detail-oriented, organized leader with a passion for efficiency and customer satisfaction? If so, we should talk.
BCOTB is seeking a Front Office Manager to oversee daily operations, optimize revenue, and enhance client experiences at our Brandon clinic. Founded, owned, and operated by a Board-Certified Behavior Analyst, Behavioral Consulting of Tampa Bay (BCOTB) has been serving the Tampa Bay area as the leading provider of pediatric ABA therapy since 2003. BCOTB operates four clinic locations across Tampa Bay to cater to early intervention ABA therapy needs. BCOTB is known for providing training and support to its staff, making it an ideal place for those starting out in the field or looking for a diverse and collaborative work environment. Our team is constantly analyzing and improving the employee experience to enhance skillsets and knowledge while continuing to grow with the organization.
The Front Office Manager is responsible for customer service, assisting the Clinical Coordinator with the management of the clinical staff, scheduling, revenue and office management, as well as the maintenance of their respective facility. The Front Office Manager collaborates with the Clinical Coordinator in order to maintain and execute all of BCOTB’s clinical and business goals.
Key Responsibilities:
✅ Ensure Daily Accuracy: Review time and attendance records in Deputy and Rethink platforms.
✅ Manage Employee Schedules: Develop and maintain optimized weekly schedules, aligning authorized hours and maximizing revenue.
✅ Revenue Projections & Maximization: Provide accurate monthly revenue forecasts and ensure an 80% billable schedule for BCBA team members.
✅ Review Provider Encounters: Authorize provider encounters, ensuring correct coding and unit accuracy.
✅ Client Communication & Liaison: Answer calls, provide service guidance, and act as the main point of contact for clients.
✅ Eligibility & Benefits Verification: Confirm client benefits at onboarding and throughout service authorizations.
✅ Office & Facility Management: Oversee daily operations, maintain cleanliness, manage supplies, and coordinate building maintenance.
✅ Payment Collection & Financial Oversight: Collect copays and private pay responsibilities while addressing payment concerns.
✅ Staff Credentialing & Compliance: Ensure all clinical staff members are properly credentialed with insurance providers.
✅ Team Meetings & Communication: Lead staff meetings, update teams on schedule changes, and maintain seamless communication.
✅ Customer Satisfaction & Vendor Management: Uphold high client satisfaction and review vendors for cost-effectiveness.
Desired Experience:
- Experience with insurance verification
- Experience with co-pay collection
- Experience with an HRIS system, such as Paycor or similar
- Experience scheduling team members
- Excellent organizational skills
- Excellent communication skills
- Experience managing teams
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to stand, walk, use hands to finger, handle/ or feel, and reach with hands and arms. This position may require standing and walking for long periods of time.
Salary : $50,000 - $55,000
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