What are the responsibilities and job description for the System of Care - CCC position at Behavioral Health Response?
Position Summary
Provide follow-up behavioral health care coordination services to clients or others such as parents/guardians concerned about an individual. Follow-up eligibility is based on contact center procedures and specific program requirements. The coordinator works with the caller and/or client to monitor symptoms and functioning while coordinating post-crisis care with existing providers or linking the client to new services.
Essential Functions:
Provide follow-up behavioral health care coordination services to clients or others such as parents/guardians concerned about an individual. Follow-up eligibility is based on contact center procedures and specific program requirements. The coordinator works with the caller and/or client to monitor symptoms and functioning while coordinating post-crisis care with existing providers or linking the client to new services.
Essential Functions:
- Increase the client’s knowledge of and skills about effective strategies to decrease health disparities and stigma related to LGBTQI and Black youth seeking behavioral health services.
- Provide telephonic outreach and engagement to increase access to family support and evidence based and culturally appropriate mental health services.
- Aid in connecting youth clients to evidence-based and culturally appropriate mental health services to youth, under 21, with or at-risk of SED/SMI and their families that are disproportionately experiencing homelessness or at risk of homelessness with a focus on LGBTQI youth and youth of color.
- Assist participants in developing treatment plans.
- Complete regular communication with referral sources/guardians regarding progress, transition planning, and pertinent clinical issues and documentation.
- Participate in staffing to assure continuity of care.
- Make or assist in outside referral of issues not able to be addressed within the treatment milieu. Assist in scheduling treatment and arranging transportation.
- Represent the agency in a professional manner.
- Identifies cases requiring follow-up and assists in the assignment of those cases to a coordinator.
- Maintains contact with individuals to coordinate care, help access community resources, continue to plan for client’s safety, and to aid the client in improving level of functioning post-crisis.
- Ongoing assessment of mental health symptomology, including suicidal thoughts/behaviors or other lethality risk factors.
- Ensures all follow-up and outcome documentation is completed for all cases.
- Participate in regular team meetings and individual supervision for case consultations.
- Ensures all follow-up and outcome documentation is completed for all cases.
- Provides training and ongoing support to clinical staff on follow-up procedures.
- Provides feedback on follow-up systems and works with Follow-Up Programs manager to enhance follow-up procedures.
- Provides protocol support, live call assistance and case consultation to clinical staff.
- Reviews cases as part of Quality Program and to provide supportive feedback to clinical staff.
- Participates in community activities such as system of care committees and resource events to raise awareness of services.
- Will handle inbound call duties across follow-up accounts as needed.
- Perform various other duties and functions as required or assigned within area of expertise or scope of the position.
Education, Experience, Competencies and Skills Required:
- Required Master’s Degree in Social Work, Psychology, Counseling
- Licensed or pursuing license preferred.
- One year of clinical experience preferred.
- Someone who has personal experiences with or strong understandings of multiple marginalized identities.
- Position uses various platforms such as on-site face to face visits, conference calls, messaging, email for communication with team.
- Must be flexible with shift, willing to move hours, work weekends and overtime as needed to ensure care coordination and service referral is completed.
- Strong service coordination and team building skills.
- Applied Suicide Intervention Skills Training-Required-can be coordinated upon hire.
- Ability to learn and adhere to multiple protocols.
- Excellent customer service skills.
- Strong verbal, written and interpersonal skills.
Hours:
Tuesday - Saturday 11:00am - 7:30pm CST
Location:
Hybrid - St. Louis, MO (local applicants only)
At BHR, we believe that every team member has an integral role in the lifesaving treatment we provide. We are a trauma-aware agency, and we hire people who are passionate about our mission and are committed to improving the lives of those we serve through our trauma informed models of practice.
BHR is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive equal consideration for employment.
Tuesday - Saturday 11:00am - 7:30pm CST
Location:
Hybrid - St. Louis, MO (local applicants only)
At BHR, we believe that every team member has an integral role in the lifesaving treatment we provide. We are a trauma-aware agency, and we hire people who are passionate about our mission and are committed to improving the lives of those we serve through our trauma informed models of practice.
BHR is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive equal consideration for employment.
