Sales Account Manager-Amazon, Walmart, & E-Commerce

Position Overview:

We are seeking a results-driven Sales Account Manager to oversee and grow our Amazon, Walmart, other mass-market accounts, and our DTC website at a leading beauty manufacturer. This role will be responsible for driving sales, optimizing product performance, and managing day-to-day operations across these key retail platforms. The ideal candidate will have experience managing major mass-market retailers, a deep understanding of Amazon Vendor/Seller Central, Walmart RetailLink/Luminate, and a strategic mindset for DTC e-commerce growth. Experience with NetSuite is a plus.

Key Responsibilities:

Amazon, Walmart & Mass Market Account Management

Job Title: Sales Account Manager – Amazon, Walmart & E-Commerce

Location: New York City, NY

Position Overview:

We are seeking a results-driven Sales Account Manager to oversee and grow our Amazon, Walmart, other mass-market accounts, and our DTC website at a leading beauty manufacturer. This role will be responsible for driving sales, optimizing product performance, and managing day-to-day operations across these key retail platforms. The ideal candidate will have experience managing major mass-market retailers, a deep understanding of Amazon Vendor/Seller Central, Walmart RetailLink/Luminate, and a strategic mindset for DTC e-commerce growth. Experience with NetSuite is a plus.

Key Responsibilities:

Amazon, Walmart & Mass Market Account Management

· Manage the Amazon, Walmart, and other mass-market accounts, working with CRO developing and executing strategic plans to drive revenue growth.

· Build and maintain strong relationships with Amazon and Walmart buyers, ensuring alignment on sales objectives, promotions, and new product launches.

· Identify and capitalize on opportunities for expansion, including assortment optimization, pricing strategies, and promotional planning.

· Ensure products are optimized for discoverability and conversion across Amazon and Walmart digital storefronts.

· Oversee sell-in and sell-through performance across mass-market accounts, working with retailers to drive growth.

· Work closely with Accounts Receivable (A/R) to manage claims, chargebacks, and deductions, ensuring timely resolution and minimizing financial impact.

E-Commerce & Website Management

· Assist overseeing the performance of our direct-to-consumer (DTC) website, ensuring an optimal customer experience, competitive pricing, and promotional strategy.

· Develop and execute DTC e-commerce sales strategies, leveraging paid media, email marketing, and other digital marketing tactics.

· Work closely with marketing teams to enhance website traffic, conversion rates, and customer engagement.

· Manage product listings, promotional planning, and inventory for Shopify or other e-commerce platforms.

Sales & Performance Analytics

· Analyze sales performance, POS data, and inventory levels to identify trends, risks, and growth opportunities.

· Monitor Amazon, Walmart, and DTC KPIs, including sales rank, conversion rates, stock availability, and customer reviews, making data-driven adjustments.

· Leverage Amazon Vendor/Seller Central, Walmart RetailLink/Luminate, and other analytics platforms to assess performance and improve account health.

· Provide weekly, monthly, and ad hoc reports to internal stakeholders with insights and recommendations for sales improvements.

Inventory & Supply Chain Coordination

· Partner with Supply Chain and Operations teams to ensure accurate forecasting and inventory replenishment, preventing stockouts and overstocks.

· Work cross-functionally to optimize fulfillment strategies, ensuring compliance with Walmart, Amazon, and other retail requirements.

· Troubleshoot and resolve any order fulfillment issues, including EDI errors, chargebacks, and delivery delays.

Cross-Functional Collaboration & Process Improvement

· Assist in preparing customer presentations and quarterly business reviews with insights and recommendations.

· Support the implementation and maintenance of sales tools, databases, and CRM systems like NetSuite and Salesforce.

· Stay ahead of industry trends, competitor activity, and changes in Amazon, Walmart, and DTC policies to adjust strategies accordingly.

Qualifications:

· Bachelor’s degree in Business, Marketing, Finance, or a related field.

· 3-5 years of experience managing Amazon, Walmart, and other mass-market accounts, preferably in the beauty, consumer goods, or retail industry.

· Strong expertise in Amazon Vendor/Seller Central, Walmart RetailLink/Luminate, and DTC e-commerce platforms (e.g., Shopify).

· Proficiency in Excel (pivot tables, VLOOKUPs, advanced formulas) and experience with POS reporting tools.

· Experience with NetSuite or similar ERP systems is a plus.

· Knowledge of e-commerce marketing strategies, including Amazon PPC, Walmart Connect ads, and digital marketing for DTC sites.

· Exceptional analytical skills, with the ability to interpret complex data and make strategic recommendations.

· Strong communication and negotiation skills, with experience managing retailer relationships.

· Ability to multi-task and thrive in a fast-paced, deadline-driven environment.

What We Offer:

· Competitive salary and benefits package.

· Opportunity to work with leading beauty brands in a high-growth environment.

· A collaborative and supportive team culture in our New York City office.

If you’re an experienced Amazon, Walmart, and DTC sales manager with a passion for driving growth across e-commerce and mass-market retail, we’d love to hear from you!