Butler

About Beldon

Join the team at Belden House & Mews, a spectacularly updated 3-acre property in the historic center of Litchfield, CT. Comprised of three buildings — an 1888 colonial revival mansion, a 1959 modernist building, and a forthcoming 1891 landmarked firehouse — all restored and updated to offer best-in-class hospitality in the form of 31 guest rooms and suites, dining, wellness, events and leisure, Belden House & Mews is poised to be a new internationally renowned destination for refined and discerning travelers.

Who We Are

Building on the accolades and respect we’ve garnered at our sister-property, Troutbeck in Amenia, NY — such as a MICHELIN Key, consistent yearly recognition in Condé Nast Traveler Readers’ Choice Awards (currently #2 Best Resorts, Northeast), Rural Retreat award by AHEAD, Iconic Hotel award by NYCxDesign, as well as recognition from the James Beard Association, Trip Advisor and myriad other outlets, Belden House & Mews continues our practice of creating singular hospitality experiences through adaptive reuse of historic structures that succeed through reciprocal relationships with their surrounding communities and hiring locally to define our vision. We believe in being both the destination and the gateway to our region, and we seek out talent who shares our passion for commitment to excellence, natural beauty, cultural offerings with a core of hospitality that are our guiding principles.

Main Duties

· Greet and welcome guests upon arrival.

· The Butler will be paged by the FDA to meet each guest on arrival at the Front Desk, will introduce themselves to the guest and will escort arriving guests to their room. The butler will show the guest how to use in room technology from phones to TVs and how to summon the butler during the guest stay. Review mini bar and bathrooms, and hours of Butler coverage. The butler will inform the guest of complimentary Coffee and Tea service as part of butler service.

· Provide personalized assistance and ensure guest preferences are met.

· The Butler will offer to unpack guest suitcases and is available to pack guest suitcases on departure.

· The guest suitcase should be placed on a rack beside the bed. The bed is used as a surface to sort the guest clothes.

· Take everything out of the suitcase and lay it out. This helps you see what the guest has brought with them and makes it easier to put things away.

· Group similar items together. For example, keep clothes in one pile, toiletries in another, and so on.

· Set aside any dirty clothes and confirm with the guest if he would like these cleaned/dry cleaned during their stay

· Hang up or fold clothes and place them in the closet or drawers.

· Suits, shirts, blouses, dresses, skirts and pants should be on appropriate hangers and hung in the closet. Sweaters and tee shirts should be folded and placed in drawers as should underwear.

· Review with the guest if they have any items that need special care and address accordingly.

· Place toiletries/toiletry bags in the bathroom, separating ladies and gents’ toiletries as necessary

· Put accessories, such as belts and scarves in drawers also.

· Jewelry: Special mention should be made of jewelry. When the guest accepts unpacking services. They should be asked if there are any valuables or jewelry in their suitcases that they would like to personally handle. Recommend that any such items are stored in the in-room safes or at the front desk safe.

· Ensure you haven’t left anything in hidden compartments or pockets of the suitcase.

· Fold or store the suitcase and any travel-related items in the closet

· Handle special requests, such as arranging transportation, booking reservations, or securing tickets for events.

· Offer tailored recommendations for dining, entertainment, and local attractions.

· Coordinate special celebrations, such as anniversaries or birthdays, ensuring all details are arranged.

· The butler is responsible for inspecting all arriving rooms to ensure that every room is perfectly clean and maintained, ensuring a faultless guest experience.

· The butler will review the arrivals report and will work with the Executive Housekeeper to ensure that the rooms are inspected and maintained to standard.

· Any imperfection is addressed prior to guest check in.

· All rooms will have fresh bud vases in the bathroom.

· All suites will have fresh flowers in the living room.

Requirements

· High school diploma or equivalent; additional hospitality-related education or certifications are a plus.

· Proven experience as a butler or in a similar high-end customer service role.

· Exceptional communication and interpersonal skills.

· Ability to handle multiple tasks and work under pressure with a high degree of professionalism.

· Strong problem-solving skills and attention to detail.

· Fluency in a second language is preferred; proficiency in additional languages is advantageous.

· Flexibility to work varied shifts, including evenings, weekends, and holidays.

· Ability to stand and walk for extended periods.

· Ability to lift and carry items up to [specified weight].

· Ability to perform tasks that require physical strength and stamina.

· Work in a Fast-paced, high-stress environment.

· Interaction with a diverse range of guests and staff.

· Adherence to strict confidentiality and professional conduct.

Who You Are

· You are a naturally service minded and collaborative individual. You are always willing to jump in, roll up your sleeves and help any department with any task. ‘Not my job’ is not in your vocabulary.

· You are a professional both in presence and appearance. You easily build and maintain relationships with managers, peers, and the public alike. You understand what it means to be a Brand Ambassador!

· You are a proactive problem solver, who understands that different mind-sets and backgrounds lead to better solutions.

· You are punctual and accountable. You know that responsibility and reliability are key to success.

· You are a team player. When one of us succeed – We all succeed!

What We Offer:

· A benefit package which includes paid time off, medical, dental, vision, 401k, and an employee assistance program.

· Employee discounts for food and rooms when you are not working. A free meal for 2 in our dining room is offered quarterly for you to experience our newest seasonal offering.

· Free family-style meals are served twice daily when you are working.

· An employee incentive program.

· A culture that values learning, development, and internal promotions when appropriate.

Job Type: Full-time

Pay: From $25.00 per hour

Schedule:

• Day shift
• Evening shift

Ability to Commute:

• Litchfield, CT 06759 (Preferred)

Ability to Relocate:

• Litchfield, CT 06759: Relocate before starting work (Required)

Work Location: In person

Salary : $25