Front Desk Agent & Laundry

COMPANY DESCRIPTION

The Belfair Motel is located in beautiful Belfair, WA. The motel is committed to providing comfortable lodging and excellent service to guests. Located in the scenic town of Belfair, WA, Belfair Motel offers a welcoming and convenient stay for travelers and visitors.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Checks guests into and out of the hotel in an accurate, speedy and courteous manner.
• Efficiently handles all payments received whether they are cash, credit card, checks or traveler's checks.
• Balances/ verifies all monetary transactions in the appropriate accounts.
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
• Offers guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensure systems and procedures are in place and followed for guest safety and security.
• Ensures that the lobby and front desk area is clean, organized, visually appealing and well stocked with all necessary supplies.
• Properly complies, completes and distributes reports to all management and relevant staff.
• Reports any maintenance, security or safety issues to the appropriate staff
• Load and unload washer and dryer.
• Fold and stow away clean laundry.

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• High School Diploma, GED or equivalent years of relevant work experience required
• Previous front desk experience highly preferred
• Prior experience using Google Suite (i.e. Google sheets, docs, etc.) is preferred.
• Excellent organizational and prioritizing skills
• Ability to work well and collaborate with others.
• Superior customer service skills.
• Excellent communication skills.
• May be required to stand for an extended period of time.
• Able to work a flexible schedule

Job Type: Full Time

Pay: From $16.75 per hour - $19.00 per hour

Expected hours: 35 - 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• Front Desk: 1 year (Preferred)