What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience and maintaining the smooth operation of our front desk services.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Provide information about hotel amenities, services, and local attractions.
- Process payments and manage billing inquiries.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Answer phone calls promptly, utilizing effective phone etiquette to assist callers.
- Assist in managing front desk operations during peak hours to ensure seamless service.
Qualifications
- Previous experience in hospitality management or front desk operations is preferred.
- Strong customer service skills with a focus on guest relations.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Proficient in using phone systems and hotel management software.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including evenings and weekends as needed.
- Strong organizational skills with attention to detail in managing guest requests and reservations.
- A passion for hospitality and creating memorable experiences for guests.
Join us as we strive to provide outstanding service to our guests while fostering a positive work environment for our team members!
Job Type: Part-time
Pay: $16.66 - $17.00 per hour
Expected hours: 12 – 18 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Morning shift
Ability to Commute:
- Sequim, WA 98382 (Required)
Ability to Relocate:
- Sequim, WA 98382: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $17
