What are the responsibilities and job description for the Front Desk Agent position at Port Angeles Hotel?

About the Role :

The Front Desk Agent at Port Angeles Hotel plays a crucial role in creating a welcoming atmosphere for guests and ensuring their needs are met throughout their stay. This position is responsible for managing reservations, checking guests in and out, and providing information about the hotel and local attractions. The Front Desk Agent serves as the first point of contact for guests, making it essential to deliver exceptional customer service and maintain a positive image of the hotel. Additionally, this role involves handling guest inquiries and resolving any issues that may arise, ensuring a seamless experience. Ultimately, the Front Desk Agent contributes significantly to guest satisfaction and the overall success of the hotel operations.

Minimum Qualifications :

High school diploma or equivalent.
Previous experience in a customer service role, preferably in the hospitality industry.
Strong communication and interpersonal skills.

Preferred Qualifications :

Experience with hotel management software.

Knowledge of the local area and attractions.

Fluency in a second language.

Responsibilities :

Greet and welcome guests upon arrival, providing a friendly and professional first impression.

Manage reservations and check-in / check-out processes efficiently and accurately.

Answer phone calls and respond to guest inquiries regarding hotel services and local attractions.

Handle guest complaints and resolve issues promptly to ensure a positive experience.

Maintain accurate records of guest information and transactions in the hotel management system.

Skills :

The required skills for this position, such as strong communication and interpersonal abilities, are essential for interacting with guests and ensuring their needs are met. Customer service experience allows the Front Desk Agent to handle inquiries and complaints effectively, fostering a positive environment. Familiarity with hotel management software is beneficial for efficiently managing reservations and guest information. Additionally, knowledge of the local area enhances the guest experience by providing valuable recommendations. Preferred skills, such as fluency in a second language, can further improve communication with diverse guests, making their stay more enjoyable.

Why work for us?

A Retirement plan through the company sponsored 401k plan which includes a company match

Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness / racquet facilities)

Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)

Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!

We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation details : 18-18 Hourly Wage

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