Mortgage Servicing Correspondence/Training Manager

Mortgage Servicing Correspondence/Training Manager

This is a(n) in office position

Monday - Friday 8:00am - 5:00pm

If you like to work with people in a family atmosphere, enjoy great benefits and provide a high level of service that makes each mortgage run smoothly, consider a career with Bell Bank's mortgage team.

Company Information:

Bell Bank Mortgage is backed by the financial strength of one of the nation's largest independently owned banks. Founded in 1966 in Fargo, North Dakota, Bell Bank has more than $10 billion in assets and full-service banking locations in Arizona, Minnesota and North Dakota. Bell has empowered more than $25 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

Originally founded in 1880 by early Minneapolis civic leader David C. Bell, Bell's mortgage division today has thousands of family mortgages to its name. Bell Bank Mortgage has been in Arizona since 1997 and is actively expanding, most recently opening locations in New Mexico and several other regional offices.

Bell Bank has been recognized as a top bank and a top financial workplace by American Banker, Forbes and Fortune, and has been named among America's top mortgage employers by National Mortgage Professional magazine.

If you want to work for a strong, growing, forward-looking organization with world-class employees, this is the place for you.

Bell's Values:

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:

• Promoting and sustaining our family atmosphere.
• Providing unequaled personal service to each and every customer.
• “Paying it forward” by giving back to the communities we serve.

Our Bottom Line:

Happy Employees! Happy Customers!

Job Summary:

This position leads the training and communications area for mortgage servicing. This position will oversee the trainers and communications specialists of mortgage servicing in multiple locations. This position is responsible for the effective development, coordination and presentation of training and development for all mortgage servicing employees.

Primary Duties:

• Lead the Year-End project annually.
• Work with print vendor on data mapping changes to Year End tax forms
• Work with department trainer(s) to provide annual year-end training for department staff.
• Search for gaps in training content and materials that need updating
• Identify future training needs and creating a curriculum to facilitate that training
• Lead programs to assist employees with transitions due to technological changes, policy and regulation changes.
• Communicate with management, trainers and team members to ensure that all needs are met
• Perform communications research and monitor the progress of various communications projects
• Work with different servicing areas on development of letters and notices
• Work with print vendor on implementing new letters, sending and receiving of files.
• Provide leadership and support to staff, provide ongoing development, training and mentorship to staff.
• Handle personnel issues within the department. Maintain good relations between staff. Prepare and conduct performance reviews and recommends salary adjustments.
• Interview and hire personnel.
• Conduct reviews of positions manages to identify training needs and accuracy, and review and update job descriptions including job descriptions for new positions.
• Ensure procedures have been developed and are updated periodically for each position supervised in addition to the management position. Communicate new procedures or changes in procedures to staff and department managers.
• Train, implement and ensure procedures are written on new methods/products/projects.
• Monitor positions for internal controls. Ensure specific policies and procedures are being followed and review quality control reports for system accuracy.
• Perform special projects, additional duties and responsibilities as directed by the Mortgage Servicing Manager.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Perform other duties as assigned.

Job Skills Required:

• Training and communications experience preferred.
• Supervisory experience preferred.
• ICE Mortgage Technology MSP experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational, research, analytical and problem solving skills.
• Ability to motivate others, work independently and demonstrate critical thinking skills and independent judgement.
• Ability to provide professional support and present a positive image of the department and the bank.

Bell Bank provides competitive compensation and an excellent benefits package.

Bell Bank

Equal Opportunity Employer