What are the responsibilities and job description for the Flavor Knowledge Manager - Shared Technical Services position at Bell Flavors & Fragrances, Inc.?
Bell is a leader in the flavor industry, dedicated to innovation and excellence. We are seeking a Flavor Knowledge Manager to oversee our flavor library program and ensure that our internal expertise on flavor performance is effectively curated, maintained, and utilized.
Your Key Responsibilities:
- Manage Bell’s customer-facing online platform, which serves as an online flavor library and sample request system.
- Ensure seamless integration of the platform with internal systems and daily workflows.
- Act as a content manager, maintaining platform accuracy, managing user profiles, and collaborating with IT/developers for improvements.
- Create user guides and provide training to internal and external teams.
- Troubleshoot and resolve customer issues related to the platform.
- Develop a deep understanding of the flavor library to unlock insights that drive strategic decision-making.
- Analyze trends in library requests, identify gaps, and propose enhancements.
- Apply flavors and screen them in appropriate applications, collaborating with cross-functional teams as needed.
- Manage daily product library requests and ensure inventory is stocked, organized, and easily accessible.
- Collaborate with Sample Lab and Shipping teams to enhance the customer experience for product library samples.
- Monitor and track KPIs related to the flavor library.
- Maintain and administer institutional knowledge for Bell’s Flavor Library and Online Platform, ensuring the preservation of historical data in physical and digital formats.
- Develop and deliver training programs for internal teams on the proper use and management of the flavor library and platform.
- Create and manage electronic and physical product folders.
- Work closely with R&D, Marketing, Sales, QC, Sample Lab, Sample Shipping, Evaluation, Website Developers, and IT teams to optimize flavor library operations and accessibility.
Qualification and Skills
- Bachelor’s degree in Food Science, Chemistry, or a related field.
- 5-7 years of experience working with flavors in application; experience in building or maintaining a flavor library is preferred.
- At least 5 years of experience applying and screening flavors.
- Strong understanding of PLM systems.
- Experience managing website content.
- Proficiency with Windows-based software, including Microsoft Office.
- Strong mathematical skills for data analysis and inventory tracking.
- Excellent organizational skills with the ability to manage multiple projects simultaneously.
- Ability to work independently and handle ambiguity.
- Strong communication skills, both written and verbal.
- Self-motivated with excellent interpersonal skills.
- Ability to taste and differentiate a variety of flavors and aromas.
Why Join Us?
- Be a part of an innovative company at the forefront of the flavor industry.
- Work in a collaborative environment with cross-functional teams.
- Opportunity to drive strategic decisions through flavor insights and data.
- Competitive salary range $120,000 based on industry experience
Bell Flavors & Fragrances develops products for food, beverage, cosmetic, personal care, and household care companies throughout the world. Bell has nine manufacturing plants worldwide including the United States, Canada, Mexico, Colombia, Brazil, Germany, Singapore, and China. Bell operates sales offices in more than 40 countries and is proud to be privately held by the Heinz family. www.bellff.com
Bell is an Equal Opportunity Employer.
Salary : $120,000
