Venue Representative

Starting Rate $15.25/hour

• Adheres to and advances the “Safety Always” culture of Bell’s Brewery.
• Embraces how diversity and eccentricities make Bell’s a better company. Operates in a spirit of open and honest cooperation while valuing the inherent self-worth & dignity of every employee
• Creates an inviting atmosphere for venue guests and performers.
• Acts as on-site relationship manager for live talent and private parties to ensure needs are met according to contract terms before, during, and after the performance (i.e. planning, rider fulfillment, set-up, clean-up, cash handling, etc.)
• Supports venue staff through communication of pertinent details and expectations of event.
• Manages the master will-call list and is the point of contact while on duty to handle ticket issues or inquiries.
• Assists Operations Team to ensure facility needs are met to maintain a clean and safe environment for guest and performers.
• Observes and monitors patron interactions; helps determine if intoxication levels are detracting from the safety of the environment and reports any issues to Hospitality Management Team.
• Responsible for acting as the Bell’s liaison and works with external entertainment, security, and company vendors as needed to:

• Reconciles payment at the end of events with the appropriate parties and remits accurate payment to performers.
• Records and inputs data and notes into concert management system and event log.
• Uses historical data and information to aid in the preparation of future shows/events.
• Meets weekly with the department for event planning and reporting updates and breakdowns
• Presents recommendations for event planning and execution.
• Responsible for set up and break down of event layout.

• none

• Flexible work schedule, as weekends and extended workdays are necessary.

• Cash register
• POS system (Aloha)
• CTUIT
• Ticket Printer
• Computer
• Microsoft Office Suite
• Google Drive Documents

• Exceptionally strong customer service skills aimed to maintaining top rate experiences.
• An energetic, forward-thinking and creative individual with high ethical standards who will positively represent Bell’s Brewery both internally and externally.
• Strong written and verbal communication skills and must be comfortable addressing diverse groups.
• Strong computer skills necessary to quickly learn Bells’ software and systems.
• A well-organized and self-directed individual who is a team player.
• Outstanding attention to detail and the ability to manage multiple processes at one time.
• Ability to control crowds and handle unforeseen situations

• Experience working within a customer-focused entertainment venue, with performers in a bar atmosphere, or related events or private parties setting.
• Minimum of HS Diploma or GED required
• Must be 18 years of age or older
• Passion for music and event coordination
• Prior experience with cash handling and crowd monitoring, a plus.
• TiPS/Tam certified, a plus

• Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl, and climb
• Ability to remain on feet for long periods of time
• Ability to frequently listen and talk
• Ability to frequently lift and/or move up to 55 lbs. and occasionally lift and/or move up to 75 lbs.
• Ability to frequently reach with hands and arms; handle, or feel objects, tools, or controls
• Ability to see up close, at a distance, and ability to adjust focus
• Ability to stay focused during long hours and late nights

• Late nights/early mornings
• Fast-paced
• More than one project going on at once
• Managing different personalities and schedules
• Alcohol serving environment