What are the responsibilities and job description for the IT Software Asset Analyst position at Bell Techlogix?
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At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.
Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.
Software Asset Analyst is responsible for accurate, detailed, and timely reporting of asset repository, contracts, and renewals. Specific duties will include monitoring and updating ticketing & spend management systems; reporting and root cause analysis of discrepancies in repository; inventory tracking and trend analysis on software and hardware; assist in daily, weekly and monthly inventory discrepancy research and resolution; work with third parties and other vendors concerning renewals, purchases, licensing, and contracts; negotiate with vendors and obtain quotes for new software purchases or renewals; assess process adherence and provide feedback to appropriate stakeholders on findings. Leading and organizing meetings or calls, taking accurate notes, and documenting the activities, actions, and assignments in the ticketing systems following this interaction. The Analyst must have the ability to develop and document operation processes and work instructions driving efficiencies and best practices. A subject matter expert related to software installation, licensing, and reporting, with the ability to do root cause analysis around data anomalies.
Essential Functions:
- Software contracts renewal and acquisitions
- ServiceNow software entitlements assignments and functionality
- Research and discovery of software titles and licensing.
- Cost Analysis
- Analyze operational reports for data anomalies, discrepancies, and trend assessment
- Review data for accuracy and completeness, identify gaps and drive change with appropriates teams
- Consolidating and Co-terming
- Research, exploration, and discovery of data
- Coordinate lifecycle communications and planning with appropriate stakeholders (order, License/rights, install)
- Drive version control and application end of support awareness through research and analysis
- Understand database normalization and relationship dependencies
- Root cause analysis related to identified gaps and data trends
- Support engineering team in identifying application packaging needs
- Review existing process collateral and look for improvement related to software lifecycle management by the ITAM team
- Work closely with other departments to ensure successful deployment of processes; providing communication when gaps are identified
- Client facing/engaging for review of IT Software Asset Management service delivery or process modifications based on environment changes
- Capable of organizing and leading team meetings
- Other duties as assigned by management.
Required Education, Knowledge, and Experience:
- Associate degree or at least 3 years work experience in software management field
- Working knowledge of ServiceNow, SAP Ariba, SCCM, MECM, or other repository and discovery tools
- Experience in Microsoft office (Word, Excel, Project, PowerPoint, and Outlook)
- Software compliance reporting knowledge
- Software knowledge related to usage, licensing, and entitlements in support of compliance reporting
Abilities and Skills:
- Must be driven, self-motivated, and a strong team player with the ability to learn quickly and adapt to new solutions, programs, and ideas
- Ability to mentor and coach/train data administration team members
- Ability to multi-task and work well under pressure
- Ability to work well in collaborative environment
- Client engagement skill
- Expertise related to software publisher licensing requirements
- Troubleshooting and root cause/analytical deep dive ability
- Strong understanding of either hardware configuration or software install use and discovery
- Excellent written and verbal communication skills necessary
- Strong organizational skills
- Strong attention to detail
Conditions of Employment:
- Must pass background check.
- Must pass pre-employment drug test.
Equal Opportunity Employer - Disability & Veteran
