What are the responsibilities and job description for the Front Desk Receptionist position at Bella Dental?
Job Overview
We are seeking a Front Desk Receptionist to join our team. The ideal candidate should have excellent organizational skills, phone etiquette, and the ability to handle various administrative tasks efficiently. Our mission is to provide expert dental care to every patient and provide endless opportunities for hard-working, committed employees who personify the above & beyond mentality.
Qualifications
- English/Spanish
- At least 2 year of experience working in a dental office
- High School Diploma or equivalent experience
- Outstanding written and verbal communication skills
- A friendly, positive demeanor with patients and supported dental office team members
- Strong computer skills and the ability to learn new programs
- Exceptional customer service skills
- Dental Assistant experience is a PLUS
- Working Knowledge of Dentrix experiences a PLUS
Essential Duties and Responsibilities
- Greets patients, interpreters, and visitors, in person and by phone, in a prompt, courteous, and helpful manner responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
- Checks in, registers, and schedules patients in the practice management system. Maintains appointment schedules and follows office scheduling policies.
- Make 3-6 hours of outbound calls to leads or existing patients and help schedule appointments to come in and see the doctors.
- Assists in managing patient flow in a timely and efficient manner. Coordinates the distribution of walk-in and add-on patients appropriately. Interfaces with back-office regarding walk-in patients, cancellations, recalls, and delays to ensure smooth patient flow.
- Assists with insurance eligibility verification.
- Receives patient payments, answers or appropriately refers to billing questions, and maintains appropriate records of all financial transactions.
- Assists in confirming and rescheduling appointments as needed.
- Opens and closes clinic and reception areas for all business hours.
- Maintains work area and reception lobby in a neat and orderly manner.
- Assists with other departments when called upon.
- Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
Work Location: In person
Salary : $13 - $15
