What are the responsibilities and job description for the Front End Supervisor at Bella's Voice #200 position at Bella's Voice #200?

Job Description

Front End Supervisor

Join the Bella's Voice Leadership Team – Driving Change for Animal Welfare!

At Bella's Voice, we’re more than just a thrift store – we’re a non-profit organization dedicated to supporting animal welfare through every item sold. As a Front End Supervisor , you’ll play a vital role in ensuring our operations run smoothly while contributing to our mission of helping animals in need. This position offers a unique opportunity to oversee and support the sales floor, ensuring an efficient, customer-focused, and mission-driven environment.

Please take a moment to review our mission & story at www.BellasVoice.org

Key Responsibilities

Leadership & Staff Management

Lead, mentor, and develop team members, stepping in to fulfill tasks as needed
Establish clear expectations, provide training and feedback, and support staff development opportunities
Address and resolve team performance issues and workplace challenges effectively
Oversee breaks, lunches, and shift transitions to maintain a seamless workflow
Conduct performance evaluations and administer disciplinary actions or rewards as necessary

Front End Operations

Supervise daily sales floor activities, ensuring excellent customer service and smooth cashier operations

Manage customer interactions, including handling complaints, processing returns, and assisting with special requests

Monitor and organize the sales floor, ensuring it is tidy, stocked, and customer-friendly

Operational Support

Open and close the store, ensuring all systems and protocols are followed

Plan and oversee the completion of projects, delegating tasks effectively to ensure deadlines are met

Promote a culture of safety by identifying and addressing potential hazards promptly

Job Qualifications

Education : High school diploma or equivalent required

Experience :

Minimum of 2 years of customer service experience

At least 1 year of supervisory experience

Thrift store experience preferred but not required

Skills :

Strong leadership and team-building skills

Excellent problem-solving and decision-making abilities

Effective communication and interpersonal skills

Commitment to maintaining a clean, organized, and safe work environment

Physical ability to stand, lift, and move up to 40 lbs

Job Specifications

Job Type : Full Time (40 hours per week), Supervisor

Schedule : Tuesday & Wednesday (10 : 45 am - 7 : 15 pm), Thursday - Saturday (7 : 30 am - 4 : 00 pm)

Pay : $19.50 per hour

Benefits

Comprehensive dental, vision, and health insurance – fully covered by Bella’s Voice

Generous paid time off (PTO)

20% employee discount at Bella’s Voice stores

Join us in creating a better world for animals while leading a team dedicated to making a difference every day!

Available shifts and compensation : Available shifts all days except Sundays and Mondays. Compensation is $19.50 / hour.

About Bella's Voice Thrift Store : Bella's Voice Thrift Store is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.bellasvoice.org.

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Salary : $20

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Front End Supervisor at Bella's Voice #200

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