Customer Service Representative (Hybrid)

Job Description

Job Description

Description :

The Consumer Customer Service Representative is an entry level customer service position for the consumer clip in department, this position ensures we are assisting certified stylists, salons and mainly consumers by providing a world-class level of customer service. This individual will help aid the consumer customer service team via calls, emails, texts and chats.

Professional Customer Service Responsibilities :

• Ensure they are providing an elevated experience to our consumer clientele
• Help improve customer satisfaction and other customer metrics in the consumer department
• Improve performance in Call Resolution for consumer clients
• Assist professional and consumer customers through all CSR devices (calls, texts, emails, chats)
• Use customer insight to report feedback to the Customer Service Manager, Supervisor and or Consumer Lead
• Assist in any projects that will positively impact the Customer Service Team

Requirements :

About Us

Bellami Hair is a subsidiary of Beauty Industry Group. Beauty Industry Group is a leading consumer beauty products company with an exciting and growing portfolio of beauty brands. The BIG portfolio consists of several recognized, highly reputable hair extension brands that span a variety of distribution channels. Across its brands, BIG is the largest hair extension business in the U.S. and one of the largest globally, with a focus on the professional extensions segment.

With more than 500 team members, BIG is a unique, empowering place to work for motivated professionals who hunger to see the impact their work is making. The management team is young and entrepreneurial and has fostered a powerful culture that celebrates excellence, transparency, diversity, and integrity.

The company headquarters are located in Salt Lake City, Utah, with additional offices in California, New Jersey, Arizona, Australia, Germany, Canada, and the UK.

Benefits